Founded in 2006 and headquartered in Shanghai, JinkoSolar (NYSE: JKS - SSE: 688223) is one of the largest and most innovative solar module manufacturers in the world. JinkoSolar distributes its solar products and sells its solutions and services to a diversified international utility, commercial and residential customer base. JinkoSolar has 21 overseas subsidiaries across the globe.
The Technical Service Manager will be responsible for all pre-sale and after-sale technical service and consultation within Mexico, Central America and Caribbean area. The position will be part of a general team focused on managing customer onsite claims, problem solving with both internal and external customers, and communicating any and all technical information to the headquarters.
The Technical Service
Manager will be responsible for working closely with customers and the commercial teams to resolve any technical issues or doubts.
Responsibilities:
- Responsible for Pre-and After-Sales service and consultation to all Emerging Markets Sales Teams and Customers
- Technical point of contact for Production and R&D;
- Managing Customer onsite claims, failure analysis,
and problem solving in close cooperation with internal resources
- Contact with regional laboratories and institutes
- Organize and manage technical trainings to internal and external customers
- PV system analysis of DC and AC side, support in PV Design if required
- Provide support to the headquarters’ Technical Service department
- Work as part of a dynamic team to meet customer needs
- Take on ad-hoc projects as instructed by the Headquarters
- Travel frequently to visit clients and attend exhibitions and conferences
Qualifications:
- Degree in Electrical Engineering, Technology, or related field
- Demonstrable relevant experience in Photovoltaic Industry
- Excellent negotiation skills with external and internal stakeholders
- Ability to prioritize and plan workload independently
- Self-motivated, proactive, and dedicated approach
- Very good English language skills (spoken and written)
- Willing and able to work in Mexico
- Ability to communicate clearly and concisely, both written and orally
Interested? We look forward to receiving your application!
📌 Technical Services Manager (Ciudad de México)
🏢 Jinko Solar Co.
📍 Ciudad de México
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