10 nov
|
Importante Empresa Del Sector
|
Ciudad de México
10 nov
Importante Empresa Del Sector
Ciudad de México
Wipro is seeking an experienced Genesys Cloud Engineer to design, implement, and optimize contact centre solutions within Genesys Cloud. The role emphasizes architecting inbound and in-queue flows, Data Actions, and data-driven workflows, with governance via Azure DevOps and ITSM via ServiceNow.
The candidate will configure queues, skills, wrap up codes, prompts, and voicemail groups, while maintaining secure call flows and business continuity through emergency groups and scheduling changes.
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📌 Genesys Cloud Architect — Contact Center Flows & Data (Ciudad de México)
🏢 Importante Empresa Del Sector
📍 Ciudad de México