About the Opportunity

We are hiring Senior & Mid Service Desk Support Agents to join a new remote team. The Senior & Mid Service Desk Support Agent plays a critical role in ensuring the seamless operation of IT infrastructure across our hospital and clinical environments. In healthcare, technology directly impacts patient care; therefore, this role requires a high level of technical expertise, rapid problem-solving, and a patient-first mindset.

What You’ll Be Doing

- Provide high-touch, face-to-face, and remote technical support for clinical and administrative staff in a fast-paced, 24/7 hospital environment.
- Resolve complex hardware and software troubleshooting issues involving desktop computers, laptops, tablets, thin clients, and specialized clinical hardware (e.g., Workstations on Wheels/WOWs, barcode scanners, and label printers).
- Deliver premium "VIP Support" for hospital executives, department heads, and chief medical officers with minimal disruption to their schedules.

Specific responsibilities and system training details will be shared during the interview process.

Schedule

- Open availability

What We’re Looking For

- Strong communication and technical support skills
- Comfortable working full-time in an office environment
- Ability to learn new systems and processes
- Reliability, punctuality, and attention to detail

Preferred Experience & Education

- Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).
- Experience: 5+ years of experience in enterprise deskside/workplace tech support, with at least 2+ years working directly within a healthcare or hospital setting.




- Certifications (Preferred): CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator, or ITIL v4 Foundation

Why Apply

- MX$20,000.00 - MX$25,000.00 per month starting pay
- Full-time, in-office stability
- Training provided

Internet Requirements:

- You must have DSL, Cable, or Fiber internet only – we are unable to accept fixed wireless, hotspot, or satellite internet.
- Internet speeds of at least 20mbps download, 5mbps upload, with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)

Skills & Other Requirements:

- Typing speed of 40WPM with at least 80% accuracy (there is a typing test linked in the application)
- Multitasking capabilities with the ability to react quickly in a fast-paced environment
- Ability to follow instructions, research and utilize resources, and adapt to changes in procedures
- Authenticator apps are required. You may utilize either a smartphone or a tablet to run the authenticator app. If using a smartphone, the device must operate on Android 8.0 or later, or iPhoneOS 16.0 or later. If using a tablet, the device must run Android 8.0 or higher, or iPadOS 15.0 or later.

Ready to Apply?

If you’re looking for a full-time, remote opportunity with competitive pay and room to grow, apply today. Qualified candidates will be contacted as details are finalized.

Job Type: Full-time

Pay: $20,000.00 - $25,000.00 per month

Application Question(s):

- Are you adaptable on your availability for example; Open to a night shift (PM) with/without a preference?

Language:

- English (Required)
- Spanish (Required)

Work Location: Remote

📌 Remote Senior & Mid Service Desk (México)
🏢 OneSupport
📍 México