E-commerce Operations Manager - Supply Chain Optimization

Our client, a prominent online retailer with a significant presence in Monterrey, Nuevo León , is looking for a skilled E-commerce Operations Manager to oversee and optimize the entire supply chain and logistics process. This role is crucial for ensuring efficient order fulfillment, managing inventory levels, and enhancing the overall customer experience. The ideal candidate will possess strong analytical skills, a deep understanding of e-commerce operations, and a proven ability to streamline processes and reduce costs. Based in the industrial heart of Monterrey , this position offers a challenging yet rewarding opportunity to contribute to the operational excellence of our client's growing online business.

About the Role

Our client, a prominent online retailer with a significant presence in Monterrey, Nuevo León , is looking for a skilled E-commerce Operations Manager to oversee and optimize the entire supply chain and logistics process. This role is crucial for ensuring efficient order fulfillment, managing inventory levels, and enhancing the overall customer experience. The adecuado candidate will possess strong analytical skills, a deep understanding of e-commerce operations, and a proven ability to streamline processes and reduce costs. Based in the industrial heart of Monterrey , this position offers a challenging yet rewarding opportunity to contribute to the operational excellence of our client's growing online business.

Key Responsibilities

- Oversee all aspects of e-commerce operations, including order processing, inventory management, warehousing, and shipping.
- Develop and implement strategies to optimize the supply chain for efficiency, cost‑effectiveness, and speed.
- Manage relationships with third‑party logistics (3PL) providers, carriers, and suppliers.
- Monitor inventory levels across all channels,



implementing robust forecasting and replenishment processes to prevent stockouts and overstocking.
- Implement and maintain quality control standards throughout the fulfillment process.
- Analyze operational data to identify bottlenecks, areas for improvement, and cost‑saving opportunities.
- Ensure compliance with all relevant regulations and company policies.
- Collaborate with customer service, sales, and marketing teams to ensure a seamless customer journey.
- Lead and mentor the operations team, fostering a culture of efficiency and continuous improvement.

Requirements

- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 5 years of experience in e-commerce operations, supply chain management, or logistics.
- Proven track record in optimizing warehouse operations, inventory management, and shipping processes.
- Strong understanding of e-commerce platforms and order management systems (OMS).
- Excellent analytical and problem‑solving skills, with the ability to interpret complex data.
- Proficiency in inventory management software and ERP systems.
- Strong negotiation and vendor management skills.
- Excellent leadership, communication, and project management abilities.
- Fluency in Spanish and proficiency in English are required.
- Experience working within the Monterrey industrial ecosystem is a plus.

Benefits

Our client offers a competitive salary, comprehensive health insurance,



and opportunities for professional development and career advancement. Employees benefit from a dynamic work environment in the thriving business hub of Monterrey , with the flexibility of a hybrid work model. We provide performance‑based incentives and a chance to play a critical role in the operational success of a leading e-commerce company in the region.

Remote
Monterrey, Mexico
Full time
JR

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature‑sensitive goods throughout the cold chain. And we bring comfort to people globally. Best‑in‑class engineering, design and manufacturing combined with category‑leading brands in compression, controls, software and monitoring solutions result in next‑generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!

Key Responsibilities

Program & Production Readiness
Lead operational readiness planning for production volume increases and new product introductions.
Develop and manage detailed readiness plans, milestone tracking, risk mitigation, and execution reporting.
Ensure all operational functions are prepared to support targeted production ramp schedules.
Coordinate cross‑functional teams to remove barriers impacting production readiness.
Monitor program performance and
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📌 It Manager (Monterrey)
🏢 Grupo Multimedios
📍 Monterrey