Key Account Manager - Naucalpan

Our client, a leading provider of enterprise software solutions, is seeking an experienced Key Account Manager to join their team in Naucalpan . This hybrid role requires you to build and maintain strong, long-lasting relationships with our client's most important enterprise customers, ensuring their continued success and satisfaction. You will be responsible for understanding their strategic business objectives and aligning our client's technology solutions to meet those needs. This is a critical role that demands strategic thinking, exceptional relationship management skills, and a deep understanding of the technology landscape. You will act as the primary point of contact, advocating for client needs internally and driving adoption and expansion of our services.

About the Role

Our client, a leading provider of enterprise software solutions, is seeking an experienced Key Account Manager to join their team in Naucalpan . This hybrid role requires you to build and maintain strong, long-lasting relationships with our client's most important enterprise customers, ensuring their continued success and satisfaction. You will be responsible for understanding their strategic business objectives and aligning our client's technology solutions to meet those needs. This is a critical role that demands strategic thinking, exceptional relationship management skills, and a deep understanding of the technology landscape. You will act as the primary point of contact,



advocating for client needs internally and driving adoption and expansion of our services.

Key Responsibilities

- Manage a portfolio of key enterprise accounts, ensuring high levels of client retention and satisfaction.
- Develop and execute strategic account plans to achieve long-term customer success and revenue growth.
- Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges.
- Act as a trusted advisor, providing insights and recommendations on how technology can drive client business value.
- Collaborate with sales, product, and support teams to ensure seamless delivery and exceptional client experience.
- Identify opportunities for upselling and cross-selling within existing accounts.
- Negotiate contract renewals and expansions.
- Monitor account health and proactively address any potential risks.
- Stay abreast of industry trends and technological advancements relevant to clients.
- Provide accurate and timely forecasting of account revenue.

Requirements

- Minimum of 6 years of experience in Key Account Management, Sales, or Customer Success, preferably in the enterprise software/SaaS industry.
- Proven track record of managing and growing large enterprise accounts.
- Demonstrated ability to build and maintain strong C-level relationships.
- Excellent communication, negotiation, and presentation skills.
- Strategic thinking and problem-solving abilities.
- Experience with CRM software

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