Location: Mexico City, MX

We are seeking a dynamic, results-driven Operations Team Lead to join our Latin America Business Operations team!

About the Role

As the Team Lead supporting the Latin America Business Services Treaty team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment.

Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Treaty business priorities.

As an Operations Team Lead, you will :

- Guide, mentor, and develop team members.
- Translate strategic objectives into effective operational execution.
- Drive continuous improvement through data, analytics, and performance insights.
- Lead change and transformation initiatives.
- Collaborate with regional and general partners to align operating models and best practices.

Operational Leadership

- Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.
- Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance
- Ensure consistent execution of global standards, processes, and roles across markets and lines of business.
- Proactively prepare the team for peak renewal periods and changing market demands through effective demand and capacity planning.
- Drive operational excellence through process improvement initiatives and strategic projects.

Risk, Governance & Controls

- Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.




- Promote a strong risk and control environment.

Stakeholder Management

- Build and maintain strong relationships with internal and external stakeholders.
- Represent the team in leadership visits, town halls, regional calls, and business engagement activities.

People Leadership

- Motivate, coach, and develop a high-performing team.
- Provide ongoing coaching, documented feedback, performance management, succession planning, and career development support.

About the Team

This team will sit within the Business Operations Latin America department in the Property & Casualty (P&C;) Reinsurance division.

You’ll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringing structure, curiosity, and a practical focus on simplifying processes and delivering great service to our stakeholders.

About You

You hold a strategic, solution-focused mindset with strong analytical and problem-solving abilities! Your exceptional communication skills enable successful stakeholder management and employee engagement.

Must Have :

- Proven leadership experience within operations.
- Demonstrated ability to drive results and lead through change.
- Strong understanding of operational controls, risk management, governance processes, and KPI management.
- Experience providing coaching, performance feedback, talent development, and employee engagement leadership.
- College degree.

- English proficiency required; Portuguese is a plus.

Nice to Have Experience In :

- Reinsurance, insurance, claims, or client-facing operations environments.
- Leading cross-functional or geographically dispersed teams.
- Supporting recruitment, onboarding, workforce planning, and succession planning.
- Leading employee engagement initiatives or organizational change programs.

📌 Business Services Team Lead (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México