SHAZAR IMAANMATCH OPC PRIVATE LIMITED | Freelance

FindHumSafar is India's first Shariah-compliant, AI-powered matrimonial and Nikah planning platform designed for the Indian Muslim community. We serve a mission to create safe, verified, and trustworthy connections for Muslims seeking life partners, grounded in Islamic values and modern technology.

AI-powered intelligent matchmaking ('Matchmaker Aunty')

eKYC verification for profile verification and security

Zero Dowry Policy enforcement (Shariah-compliant)

Photo privacy protection (blur-by-default, watermarking)

Community-centric approach

Role Overview

- The Customer Support Executive is a critical frontline role responsible for driving user registration and subscription adoption on FindHumSafar.com. This position combines outbound sales engagement with excellent customer service, specifically targeting CRM leads through structured phone outreach.
- You will guide prospective members through the registration process, explain platform features, and promote subscription benefits while maintaining Shariah-compliant service standards and ensuring every interaction reflects our commitment to trust and safety.

Key Responsibilities

Call all assigned CRM leads using Telephony Mobile app

Introduce FindHumSafar.com and explain the value proposition: verified profiles, Shariah-compliant matching, AI-powered 'Matchmaker Aunty', Wali approval workflow, No Dowry Policy enforcement, and robust safety features

Qualify interest and convert leads to registered users through phone-assisted registration

Phone-Based Registration Support:





Guide users through the registration workflow: profile creation, document verification (eKYC), photo upload with privacy settings (blur-by-default), and basic preferences

Assist with multilingual support (Hindi, Urdu, English)

Troubleshoot technical issues and guide users through OTP verification.

Subscription & Upsell:

Explain subscription tiers and their benefits

Highlight premium features: advanced AI matching, message prioritisation, verified badge.

Answer pricing questions and facilitate subscription purchases.

Compliance & Documentation:

Log all lead interactions, call outcomes, and registration status in the CRM with accurate follow-up scheduling.

Maintain confidentiality and respect user privacy, especially regarding photo and personal information handling.

Customer Experience:

Answer general platform related questions like matchmaking process, eKYC.

Address concerns with professionalism and Shariah-compliant, culturally sensitive communication

Escalate complex issues (fraud suspicion, technical bugs, policy violations) to the Customer Support Manager

Performance Metrics & KPIs

Call Volume: Minimum 25–30 calls per day with documented outcomes

Registration Conversion Rate:



Target ≥15% of contacted leads register

Subscription Upsell Rate: Target ≥20% of newly registered users upgrade within 48 hours

CRM Data Accuracy: 100% of calls logged with complete outcomes and follow-up scheduling

Customer Satisfaction: Feedback score ≥4.2/5.0 from follow-up surveys

Requirements

Required Qualifications

Gender : Female

12th/HSC pass or Diploma or Graduate (any field)

0–3 years of experience in customer support, telemarketing, sales development, or customer engagement roles

Excellent Hindi and English communication skills (spoken and written); knowledge of Urdu or Arabic is a plus

Comfortable making 25–30 outbound calls per day with confidence and professionalism

Familiarity with CRM tools and basic computer, mobile operating skills

Understanding of or sensitivity to Islamic values, matrimonial customs, and family-oriented decision-making (training provided)

Reliable internet connection and a quiet workspace for calls (remote/on-site options available).

Preferred Qualifications

Prior experience with matrimonial platforms, social apps, or membership services

Exposure to digital identity verification.

Certification or training in customer service, sales, or telemarketing.

This is a remote position.

SHAZAR IMAANMATCH OPC PRIVATE LIMITED is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.

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📌 Customer Support Executive - Female (León)
🏢 Find Humsafar
📍 León