About the Role

Our client is a non-profit organization dedicated to providing vital support to families experiencing critical life events and crises. We are seeking a compassionate and resilient Coordinador de Apoyo Psicosocial para Familias en Crisis to manage our remote support services. This is a fully remote position, offering the flexibility to work from home and serve families ideally located within or near Tlalnepantla, State of Mexico, MX . You will lead a team of support specialists, develop intervention strategies, and ensure families receive timely and effective psychosocial assistance during challenging times. Your expertise will be crucial in guiding families through difficult periods and fostering resilience. This role requires exceptional empathy, strong organizational skills, and a commitment to family well-being.

Key Responsibilities

- Oversee the delivery of remote psychosocial support services to families in crisis.
- Supervise and train a team of support workers and counselors.
- Develop and implement crisis intervention protocols and support plans.
- Conduct remote needs assessments and provide direct support and counseling.
- Facilitate communication and coordination with external agencies, schools, and healthcare providers.
- Maintain confidential client records and ensure compliance with privacy regulations.
- Organize and conduct virtual workshops for families on coping strategies and resource utilization.
- Monitor program outcomes and identify areas for service improvement.




- Advocate for the needs of families within community support systems.

Requirements

- Master's degree in Social Work, Psychology, Counseling, or a related field.
- Minimum of 4 years of experience in social work, counseling, or crisis intervention, with a focus on family support.
- At least 1 year of supervisory or program coordination experience.
- Strong understanding of family dynamics, trauma, and crisis intervention techniques.
- Excellent active listening, empathy, and communication skills, particularly in remote interactions.
- Proficiency in using virtual communication platforms (e.g., Zoom, Google Meet) and case management software.
- Ability to manage stressful situations and support individuals through difficult times.
- Strong organizational skills and the ability to work independently in a remote setting.
- Knowledge of social services and mental health resources available in Tlalnepantla, State of Mexico, MX is beneficial.

Benefits

- Our client offers a competitive salary and a comprehensive benefits package.
- This fully remote position provides significant flexibility and the profound opportunity to provide essential support to families during their most challenging times in the Tlalnepantla area.
- You will lead a dedicated team committed to making a difference in family well-being.
- We offer opportunities for professional growth and development.
- Join a mission-driven organization that values compassion and impact in the State of Mexico .

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📌 Coordinador de Apoyo Psicosocial para Familias en Crisis (Tlalnepantla de Baz)
🏢 Placements24
📍 Tlalnepantla de Baz