This is a remote position.

RMG Talent is recruiting a Japanese-speaking Team Leader for a customer-experience operation. Work from home anywhere in Malaysia.

Job Details

- Location: Malaysia — work from home (anywhere in Malaysia)
- Employment: Full-time, permanent
- Vacancies: 1
- Start: first week of December 2026 (offers targeted by 20 November 2026)
- Salary: RM10,650 per month (includes RM1,650 monthly allowance)

Responsibilities

- Lead a Japanese-speaking customer service team day-to-day (coaching, performance, escalations).
- Monitor quality, adherence and customer outcomes; drive continuous improvement.
- Support workforce planning for rotational shifts including weekends.
- Partner with quality and training stakeholders on standards and capability.

Requirements

- Excellent Japanese and excellent English.




- Prior people-leadership or team-oversight experience in customer-facing / contact-centre environments.
- Comfortable with rotational shift environments including weekends.
- Able to work from home anywhere in Malaysia, or overseas if visa-eligible (degree + 3 years' relevant experience, or diploma + 5 years' relevant experience).
- Preferred: travel, hospitality, airline, booking-platform or BPO background.

Benefits

- Monthly package of RM10,650 including RM1,650 monthly allowance.
- Work from home anywhere in Malaysia.
- Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.

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📌 Japanese Customer Service Team Leader — Malaysia (Work from Home) (Atlacomulco)
🏢 RMG Talent
📍 Atlacomulco