Our client is seeking a vibrant and engaging Community Manager to build and nurture their online communities. This role, based in Tlaquepaque, Jalisco , is vital for enhancing brand presence, fostering customer loyalty, and driving engagement across social media platforms and other online channels. The ideal candidate is passionate about social media, has a deep understanding of online communication, and excels at creating compelling content and facilitating meaningful interactions. You will be the voice of our client online, responsible for monitoring conversations, responding to inquiries, and developing strategies to grow our community.

About the Role

Our client is seeking a vibrant and engaging Community Manager to build and nurture their online communities. This role, based in Tlaquepaque, Jalisco , is vital for enhancing brand presence, fostering customer loyalty, and driving engagement across social media platforms and other online channels. The ideal candidate is passionate about social media, has a deep understanding of online communication, and excels at creating compelling content and facilitating meaningful interactions. You will be the voice of our client online, responsible for monitoring conversations, responding to inquiries, and developing strategies to grow our community.

Key Responsibilities

- Develop and implement social media strategies to increase brand awareness and engagement.
- Create, curate, and schedule engaging content across various social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).
- Monitor social media channels for mentions, comments, and relevant conversations, responding in a timely and professional manner.
- Engage with community members, fostering positive relationships and addressing customer inquiries or concerns.
- Identify and engage with influencers and brand advocates.
- Analyze social media performance metrics and generate reports on key insights and trends.
- Collaborate with marketing and communications teams to ensure brand consistency and alignment with campaign objectives.
- Stay up-to-date with the latest social media trends, tools, and best practices.
- Manage online reputation and elevate issues as needed.

Requirements

- Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
- Minimum of 3 years of experience as a Community Manager or Social Media Manager.
- Proven track record of building and managing successful online communities.
- Excellent written and verbal communication skills, with a knack for creative and engaging copywriting.
- Deep understanding of major social media platforms and their respective audiences.
- Experience with social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
- Proficiency in social media analytics and reporting.
- Strong customer service orientation and problem-solving abilities.
- Ability to work independently and collaboratively in a remote or hybrid setting in Tlaquepaque, Jalisco .
- Creative thinker with a passion for building connections.

Benefits

Our client offers a competitive salary, comprehensive health benefits, opportunities for professional development, and a flexible work arrangement. Benefits include paid time off, regular team virtual events, and a dynamic and creative work culture. This position in Tlaquepaque, Jalisco provides a fantastic opportunity to grow your career in community management.

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta Jalisco 48335, Mexico
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs.



The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer,



welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing general team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

About the Role Nuestro cliente, una empresa líder en tecnología y soluciones innovadoras, busca un Product Manager experimentado para unirse a su equipo en Zapopan, Jalisco . Esta posición es fundamental para definir la visión, estrategia y hoja de ruta del producto, asegurando que se alinee con las necesidades del mercado y los objetivos de negocio. El candidato ideal tendrá una sólida comprensión del ciclo de vida del desarrollo de productos, experiencia en la gestión de equipos multifuncionales y habilidades excepcionales en análisis de mercado y priorización. Buscamos a un líder visionario y analítico, capaz de traducir ideas complejas en productos exitosos. Este puesto se ofrece en un formato híbrido, combinando la colaboración presencial en nuestras oficinas de Zapopan con la flexibilidad de trabajar remotamente. Key Responsibilities

- Definir y comunicar la visión, estrategia y hoja de ruta del producto.
- Realizar investigación de mercado, análisis de la competencia y estudios de usuarios para identificar oportunidades.
- Priorizar el backlog del producto y definir los requisitos detallados para nuevas funcionalidades.
- Colaborar estrechamente con equipos de ingeniería, diseño, marketing y ventas para asegurar una ejecución exitosa del producto.
- Gestionar el ciclo de vida completo del producto, desde la conceptualización hasta el lanzamiento y la iteración.
- Desarrollar y monitorear métricas clave de rendimiento del producto.
- Actuar como el principal punto de contacto y experto del producto.
- Facilitar la comunicación y alineación entre todos los stakeholders del producto.
- Identificar y evaluar riesgos y oportunidades para el producto.
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