Service Delivery Manager - Supply Chain - Procurement

AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help general enterprises work smarter, grow faster, and transform at scale.
Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

G) is an agentic and advanced technology solutions company. com and on Linked In, You Tube, X, and Facebook.

Lead end-to-end service delivery for sourcing operations, ensuring alignment with strategic procurement goals and business expectations.
Drive operational excellence by implementing best practices, continuous improvement initiatives, and performance metrics across sourcing processes.
Collaborate with cross-functional teams including category managers, finance, and legal to ensure seamless execution of sourcing strategies.
Manage vendor relationships and performance, ensuring compliance with SLAs, risk mitigation, and value delivery.
Monitor and report on key performance indicators (KPIs),



proactively addressing issues and identifying opportunities for optimization.
Support transformation initiatives and digital sourcing tools adoption to enhance efficiency and transparency.
Bachelors - Commerce
Bachelors - Economics
Bachelors - Finance
Certified in Supply Management (CSM) - Welingkar Institute of Management
Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy
Business Process Management (BPM)
Cloud Computing
Contract Management
Cost Management
Data Engineering
Data Literacy
Data Visualization
Experience Design (Including Customer/User Experience)
Policy Governance and Risk Management
Procurement Analytics
Project Portfolio Management (PPM)
Sourcing and Procurement
Supplier Management
Supplier Relationship Management
Supply Chain Management (SCM)
User Experience (UX)
Language Spanish (Required)
Language Proficiency - Proficient - C2
Remote Type - Hybrid
Work Shift - Day Job (Mexico)

Make an impact – Help global enterprises solve business challenges that matter

We're an agentic and advanced technology solutions company that runs mission‐critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations.

📌 Service Delivery Manager (Remote) (Guadalajara)
🏢 3301 EDMde CV
📍 Guadalajara