Nature of Work : This position renews and extends years of membership to existing members, upgrades to preferred status, reinstates members whose membership have become delinquent, and offers Club Interval to non-existing members (owning timeshares) while providing excellent customer service.
Duties and Responsibilities : Utilizes a list within the membership sales system provided by management to:
- Calls members who need their membership renewed.
- Calls members who want to upgrade membership or to encourage them to
- upgrade membership.
- Calls members whose memberships have become delinquent to reinstate
- their membership.
Meets monthly quota on recent delinquent, renewable, and preferred.
Answers member’s questions on all Interval International products and services.
Provides Telemarketing Supervisor with a daily sales report.
Performs other related duties as required
Knowledge, Abilities, and Skills : Must possess a minimum of two years telephone sales experience. : Must maintain current knowledge about all new and existing membership programs and benefits. : Must be computer literate and possess knowledge of the AS400 system. : Must possess excellent customer skills.
Must have excellent telephone etiquette.
Must possess excellent negotiating and sales skills.