Here's the Deal As a Customer Success Specialist, you will provide commercial and administrative support to our sellers based in the United States, so they can focus on selling while you take care of what happens around the deal: contracts, negotiations, tenders, rates and day-to-day customer communication. You will work with customers in the refrigerated vertical, managing approximately * accounts, and collaborate with cross-functional teams to resolve issues quickly, deliver on tender deadlines and make sure our customers get the full value of their experience with Maersk. Note: This is a temporary position. Strong performance can open doors to other opportunities within the organization.

Key Responsibilities
Customer Relationship Management Commercial and administrative support to US-based sellers Prepare and deliver quotes, rates and client tenders within customer deadlines Review contract specifications and follow up on contract and allocation fulfillment Communicate service and rate changes to assigned customers Resolve rate, tender and billing issues with autonomy Dispute resolution and escalations Ensure invoice quality Cross-functional collaboration with sellers, execution teams and Finance The Basics Academic Background: Bachelor's Degree in Business or related field preferred. Interns and recent graduates with the right skills are welcome. Years of

Experience:
Customer service, customer support or commercial support experience.



Experience in shipping lines, freight forwarders or commercial support is a plus. Software: MS Office (Excel, Word and Outlook). full training is provided. Commercial knowledge, customer relationship management, rate and tender handling English Level: Advanced (fluent in both written and spoken communication) Competencies Customer Focus Commercial Mindset Written and Verbal Communication Skills Problem Solving Autonomy and Ownership Attention to Detail Stakeholder Management Learning Agility Adaptability Availability The Customer Success Specialist must be available to work Monday to Friday, from 7:00 AM to 4:00 PM (CDMX), aligned to US time zones. Please consider that as per country regulations due to foreigners' employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

What we offer
At Maersk,

we offer
exciting general career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

📌 Customer Success Specialist (Veracruz)
🏢 Maersk
📍 Veracruz