About the
Manager
, Knowledge Management role:
Clarios is seeking to transform our business to provide enhanced customer experience, promote customer loyalty and growth, and unlock new service-based businesses from traditional OE and Aftermarket to the consumer.
As part of the enterprise
Customer Experience (CX) Program
, the
Knowledge
Management
Leader
is a cornerstone role responsible for transforming Clarios' knowledge ecosystem into a strategic, AI-enabled, value
‐
generating capability. This leader owns the strategy and execution of the
Global Knowledge Base (GKB)
—elevating it from a content repository into a globally connected, data
‐
driven platform that enhances customer experience, enables regional growth, and unlocks new monetizable data products.
This role operates as a
global CX leader
, orchestrating regions, functions, and technology partners to ensure knowledge, data, and insight flow seamlessly across markets—at scale and with speed—while respecting regional needs and priorities
Key Responsibilities:
Global Knowledge & Data Strategy Leadership
Own and evolve the
Global Knowledge & Data Strategy
as an integral pillar of the CX Program
Define the future
‐
state vision for the Integral Knowledge Base, spanning content, data, AI enablement, governance, and value realization
Consolidate, maintain and expand global knowledge base data
Determine and implement global knowledge base sources and standards
Partner with CX, Commercial, Marketing, Product, IT/Digital, and Regions to align knowledge strategy with business priorities and growth agendas
AI
‐
Enabled Knowledge & Insight Platform
Lead the application of
AI and automation
(e.g., semantic search,



content intelligence, recommendation engines, predictive insights) to:
Improve knowledge discovery, usability, and relevance
Identify customer, product, and market insights
Surface opportunities for CX improvement and revenue growth
Ensure responsible, scalable, and enterprise-grade use of AI across the knowledge ecosystem
Global Governance, Standards & Operating Model
Upgrade
our
global operating model
for knowledge and data management
Design and govern the process of global knowledge base data creation, maintenance and usage collaborating closely with IT for implementation
Responsible for the awareness and adoption of knowledge process and systems
Balance global consistency with regional flexibility to enable speed and relevance
Establish and enforce effective governance and change management to drive consistency across enterprise knowledge strategy and increase utilization of knowledge platform
Develop and manage deployment of communications and awareness programs to increase sharing and collaboration
Support go to market activities incorporating tools which support our customer's battery selection including "Right Battery for Me" selectors, training, messaging, POP support, etc.
Monitors and evaluates the knowledge management program,



including external benchmarking and the establishment of Key Performance Indicators to quantify the effectiveness of the knowledge program
Regional Leadership & Adoption
Lead and influence regional teams to:
Localize and activate global knowledge assets
Generate measurable regional business value (
e.g.
CSAT, CES, conversion, productivity, revenue)
Set standard for regions and functions to use data in global knowledge base
Data Products & Monetization
Engages with stakeholders and business units on all efforts related to the knowledge management programs, to include but are not limited to: data sources, content analysis, data management, data capture, collaboration, decision support, information dissemination, architecture and methodology for a global products catalog
Lead the development and implementation of content strategies (i.e., enterprise governing structure of how to organize and categorize content building consistency in an internal global catalog which is the base for external tools
Identify and incubate
data and knowledge
‐
based products
, including (but not limited to):
Customer decision tools (e.g., selectors, diagnostics, recommendations)
Insight products for partners, channels, or internal growth teams
Advanced analytics and benchmarking capabilities
Responsible for leveraging industry general knowledge base best practices to support the business
Partner
with general product management to establish the organization's Knowledge Management strategy
& along with
Finance define
value cases, pricing logic, and scaling models
for monetization.
This leader will align expectations with regional marketing teams to ensure products are launched

📌 Manager Global Knowledge Base (México)
🏢 Clarios
📍 México