As a general leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since ****, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We're also a mission-driven company. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. The future of cybersecurity starts with you. As a Senior Customer Success Manager, you will help our customers derive maximum value from their investment in LogScale/Next-Gen SIEM product suite. As their trusted advisor and advocate, you will gain a deep understanding of their business and objectives, leading to project success, retention and growth with their CrowdStrike products. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills. As a Senior Customer Success Manager, you will: Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Drive escalations with executive management and stakeholders Help drive customer references and evangelize customer success stories. Create knowledge base content to capture new learning for reuse throughout the company and user base.



Bachelor's Degree or equivalent experience Minimum of 3 years of experience in a CSM or TAM role Knowledge of enterprise web technologies, security and cutting-edge infrastructures Excellent customer service skills and ability to quickly establish technical credibility with customers Commitment to customer success 5+ years of Customer Success/Support/Technical Account Management experience in SaaS organization DevOps, IT operations, Security, and Cloud Experience managing software integration projects. Prior experience in the log management space #LI-Remote #Competitive vacation and holidays for recharge Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities We support veterans and individuals with disabilities through our affirmative action program. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

📌 Sr. Customer Success Manager (México)
🏢 Crowdstrike
📍 México