Healthcare Virtual Assistant (Call Center) LatAm Remote
Our client is a food allergy specialty practice with multiple clinic locations across California and New York, built around one core conviction: food allergies are treatable, not just manageable. Backed by published clinical outcome data and affiliations with leading children's hospitals, they combine clinical rigor with a warm, child-friendly patient experience designed to reduce anxiety for kids and families. We're looking for a Healthcare Virtual Assistant (Call Center) to support the administrative side of a high-volume patient call center. You'll pre‐screen and route, log and flag, schedule and follow up, while the in‐house clinical and admin team handles everything that requires clinical judgment.
Manage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMR
Prior experience in a healthcare call center, medical virtual assistant, or medical administrative role




Strong understanding of HIPAA compliance and the ability to handle protected health information with full discretion
Clear, professional, and empathetic spoken and written English, as this is a patient-facing role
Comfortable working independently in a fully remote environment with minimal oversight
Experience in a specialty medical practice, pediatric clinic, or allergy and immunology setting
Background supporting a multi‐location healthcare practice
100% remote setup so you can work wherever you're most productive
~ This position operates on a full‐time basis, with dedicated hours to ensure alignment with the team and delivery of quality work
~ Paid bi-monthly on the 15th and 30th
Holidays observed according to company guidelines
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.

📌 Healthcare Virtual Assistant (Jalisco)
🏢 Overseas (United States)
📍 Jalisco