TECHNICAL SUPPORT INSTRUCTOR
TABLEAU - MULESOFT
Mexico City

Join our elite Education & Success Enablement team as a Technical Support Instructor , where high-touch technical education powers strategic Customer Success. In this high-visibility role, you will architect and deliver transformative, high-impact learning experiences that empower enterprises to master and scale Salesforce technologies with total confidence.

Our Specialists are far more than traditional trainers — they are trusted technical advisors, domain experts, and catalysts for digital transformation . Through live strategic instruction, immersive hands‐on workshops, and flagship event‐based enablement, you will guide enterprise customers from foundational understanding to full‐scale technological adoption. You will play a pivotal role in driving measurable business value across our Salesforce Success Plans as our premier scaled (1:Many) growth engine.

We are seeking customer‐obsessed professionals with exceptional communication mastery, relentless technical curiosity, and a passion for empowering others. We invest deeply in our talent — positioning you to evolve into a recognized industry expert, a thought leader, and a major influencer across the global Salesforce ecosystem.

What You'll Do

- Deliver High-Impact Scaled Learning: Lead elite 1:Many customer enablement programs, including immersive technical workshops and multi‐day instructor‐led courses, across virtual and in‐person environments.
- Demystify Enterprise Complexity: Distill advanced architectural and technical concepts into intuitive, actionable insights for audiences ranging from hands‐on developers to executive stakeholders.
- Drive Dynamic Engagement: Facilitate interactive,



high‐energy sessions that foster active participation, collaborative problem‐solving, and real‐world application.
- Act as a Trusted Technical Advisor: Partner directly with Signature, Premier, and Standard Success Plan customers to deliver best practices, strategic implementation guidance, and tailored adoption roadmaps.
- Accelerate Value Realization: Drive rapid customer adoption of cutting‐edge Salesforce technologies through targeted enablement programs and strategic workshops.
- Shape the Enablement Ecosystem: Collaborate cross‐functionally with Content Engineering, Customer Success, and Product Management teams to continuously innovate and refine our integral learning offerings.
- Champion the Brand Globally: Represent Salesforce as a premier speaker and technical expert at major industry conferences and flagship customer events (e.g., Dreamforce, TDX).
- Exceed Operational Benchmarks: Consistently achieve top‐tier Customer Satisfaction (CSAT) scores and high‐performance delivery metrics.
- Stay on the Tech Forefront: Continuously master emerging Salesforce innovations, enterprise integration patterns, modern analytics trends, and cutting‐edge adult learning methodologies.

Specialization & Strategic Ramp (First Year)

- Master Core Capabilities: Onboard rapidly to deliver flagship courses and advanced technical workshops across MuleSoft, Tableau, Data Cloud, Agentforce,



Data360, Platform, or Marketing Cloud .
- Expand Your Technical Reach: Scale your expertise into emerging Salesforce clouds and strategic solution areas as industry demands evolve.

Required Qualifications

- 2+ years of progressive experience in a technical enablement, solution architecture, technical training, or customer‐facing engineering role.
- Proven technical depth and hands‐on aptitude with enterprise‐grade platforms, integration engines, or data analytics software.
- Commanding presentation and public speaking skills , with a track record of leading interactive workshops, technical deep‐dives, or executive briefings.
- Exceptional ability to rapidly absorb complex technologies and translate them into structured, engaging learning frameworks.
- Deep experience driving virtual and in‐person enablement using enterprise collaboration suites (e.g., Zoom, WebEx).
- Proven comfort with live technical demonstrations, live debugging, and real‐time troubleshooting during interactive sessions.
- Strong executive presence, time management, and agility when navigating dynamic enterprise customer environments.

Preferred Qualifications

- Hands‐on familiarity with the Salesforce Ecosystem (particularly Data Cloud, Agentforce, MuleSoft, or Tableau).
- Background in high‐impact technical roles such as Solutions Engineer, Enablement Architect, Support Engineer, Technical Educator, Customer Success Manager, or Product Manager .
- Salesforce Certifications (e.g., Data Cloud Consultant, Agentforce Specialist, MuleSoft Certified Developer/Architect, or Tableau Certified).
- Proven success driving enterprise digital transformation, change m

📌 Technical Support Instructor | Mulesoft (Ciudad de México)
🏢 Momentum
📍 Ciudad de México