At Cognizant we have an idóneo opportunity for you to be part of one of the largest companies in the digital sector worldwide. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #We are looking for a Customer Experience Manager
Key resource in the overall success of Circle K's customer-facing digital ecosystem, spanning three areas:
Digital Experience: mobile app, web, and connected in-store digital touchpoints
Personalization: customer data, segmentation, offer targeting, and real-time engagement capabilities
Loyalty (EU & NA): member enrollment, earn and burn, offers and rewards, member benefits, and partner integrations across regional programs
Trusted advisor to the Director, Digital Experience, Personalization & Loyalty and other functional stakeholders on delivering product and strategy across the portfolio.
Collaborates with Product Managers, Product Technical Owners, Solution Architects, Product Leads, and Application teams to define the product backlog and feature priority, and supports these features through planning cycles.
Coordinates multiple teams (agile and waterfall), internal and external, across regions and vendors, to manage all activities leading up to and including release.
Drives alignment between EU and NA teams, identifying opportunities for shared platforms, reusable capabilities, and consistent customer experiences while respecting regional market needs and regulatory requirements (e.g., Strengthens cross-functional leadership by maintaining communication between technology, product, marketing, loyalty, and business teams.
Supports testing coordination for releases, including end-to-end validation across app, web, and in-store channels.




Improves customer experience by managing technical programs and platform enhancements that balance customer empathy, business needs, and technical feasibility.
Ensures quality standards and KPIs (e.g., digital engagement, personalization lift, loyalty enrollment and activity, platform reliability) are measured and reported against each initiative.
Bachelor's degree required.
~Experience across one or more of digital/mobile products, personalization or customer data platforms, and loyalty/CRM platforms; Experience working with global or multi-region teams preferred; Agile/SAFe product management experience and planning tools (e.g., JIRA, Confluence) preferred.
~ Proven record of managing multiple projects at once.
~ Technology design, delivery, and production support expertise for large-scale omnichannel technology teams.
~ Demonstrated ability to communicate complex technical information concisely to various stakeholders, verbally and in writing.

Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
Igualdad de Empleo y Política de Acción Afirmativa:
Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
#

📌 Call Center (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México