BikesOnline is seeking a dedicated and skilled remote Sales Agent to join the team. As a vital part of the Sales department, you will play a crucial role in providing exceptional sales support to customers and our US Sales Supervisor.
BikesOnline is on a mission to help people discover and enjoy the awesome sport of cycling. Our aim is to be America's #1 Online Bicycle Retailer (in addition to already holding this position in Australia), providing our customers with excellent service and support on our products.
Founded in 2011, we're integral in our approach and presence with approximately 80 people in 7 countries and growing.
The BikesOnline Sales Agent is a vital part of the Sales department, providing outstanding sales support to both customers and the Sales Supervisor. Your exceptional sales and customer service skills will extend to converting pre‐sales enquiries into a sale, via product recommendations and targeted customer offers (B2C). Reporting to the Sales Supervisor, your responsibilities will include but are not limited to:
Reach out to customer leads either by phone, live online chat, or follow up with a ticketed email, sharing special offers or product recommendations to increase conversion rate and customer lifetime value;




Maintain positive business and customer relationships to ensure future sales;
Achieve agreed upon sales targets and outcomes within schedule;
Contribute tomarket analysis, assisting with sales tracking and status reports;
Complete sales reports and assigned tasks from the Sales Supervisor
Attend weekly meetings with Sales Supervisor
Continuously improve through feedback, while providing feedback on how the sales team can improve the customer experience and sales results
Proven success as a sales representative or in a role providing consultative customer service
Strong written and verbal English skills with active listening ability for seamless customer interactions
Proven time management ability to stay on task in a remote working environment, meeting goals and timelines
Proficient in using CRM software for organization and customer follow-up; previous experience with Microsoft Excel/Google Sheets, computer, and online skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
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📌 Sales Agent Remote Job (Monterrey)
🏢 Bikes Online
📍 Monterrey