Area(s) of responsibilityMexicoInternational Support experience is must.
- Bachelor's degree in IT related field or equivalent experience- Excellent communication skills- Hands on experience Handling International customer, strong customer service skills- Use an expert understanding of computer hardware, software & networking principals to troubleshoot issues- Responding to IT support requests over the phone, chat & email- Downloading, installing, and configuring software to meet user requirements.
- Ensuring correct use of applications,



networks and equipment- Testing and updating existing software- Escalating advanced IT support cases- Maintaining IT documentation including network and user details- Documenting records of actions taken- Fixing hardware issues including co-ordinations for replacing equipment and peripherals such as computers, terminals, network & server devices- Ensuring computer network's optimal performance- Ability to work versátil shifts and to adapt to changing work schedules.
- Prior knowledge of working in a Support Center or Service Desk environment- Analyzing issues and determining correct software or hardware solutions- Understanding of ITIL concepts or ITIL foundation certified- Understanding of Microsoft applications, O365 & AD- Should be able to work independently or with limited supervision
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📌 Subcontractor (México)
🏢 Birlasoft
📍 México