We are seeking an Application Support Analyst to contribute to the stability and operational continuity of business-critical applications within an international environment.

Key Responsibilities

- Provide advanced L2/L3 support for business-critical enterprise applications.
- Diagnose and resolve complex application incidents, including P1/P2 escalations.
- Perform Root Cause Analysis (RCA) and support incident, problem, and change management processes.
- Monitor application performance, incident trends, and service metrics.
- Coordinate technical resolutions with external vendors and support teams.
- Maintain technical documentation and contribute to continuous improvement initiatives.

Requirements

- Fluent English (C1–C2)
- Experience: 4–5 years in L2/L3 support for business-critical enterprise applications




- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
- Experience with ServiceNow or similar ITSM platforms, including incident management, ticket tracking, and reporting.
- Knowledge of incident, problem, and change management processes, Root Cause Analysis (RCA), and continuous improvement practices.
- Knowledge of ITIL practices

Compensation & Benefits

- Gross monthly salary of MXN $30,000–$40,000 (based on experience).
- Benefits above Mexican statutory requirements.

Work Location & Arrangement

- Benito Juárez, Mexico City.
- Hybrid schedule: 3 days on-site and 2 days working remotely.

📌 Application Support Analyst (Fluent English –/ (Benito Juárez)
🏢 htnexusmx
📍 Benito Juárez