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Support customers with their production Robotic Process Automation solutions built in UiPathActing as liaison between the user community and the technical applications development staff (may include offshore staff)Resolve system problems to ensure customer processes run smoothlyDocument business processes, training procedures, standard operating procedures, operational status, etcSupport implemented solutions by conducting root cause analysis on issues and corrective actionsJob Requirements:MandatoryProvides customers with technical production support of their automations running on the RPA platformTroubleshoots and triages issues encountered with automationsProvides training and support directly to customersWrites and maintains system documentationWorks on standard issues/problemsExercises judgment within defined procedures and practices to determine appropriate actionFollows department processes and procedures and may make recommendations to improve these processesEnsures standards compliance and institutionalization of automation best practiceConducts automation code and process reviews to ensure the highest level of qualityParticipates in identifying business process automation requirements and supports creation of solutionsGenerates reports and performs data analysis by collecting, analyzing, and summarizing dataActs as a system administrator of the RPA systemCompetencies and skill set:Exposure to UIPATH RPA PLATFROM and automation processes (SDLC, Agile etc.)Analytical bent of mind to connect different data points together to provide insightsGood command on MS Office tools (Visio, Excel, Power point,



Word)Excellent communication and interpersonal skills requiredShould have good planning and time management skillsAbility to work with multiple stakeholders at different levelsAbove average skills in coordinating and collaboration skillsHigh energy and self-starterExperience and Qualification:Any graduatepost graduate qualification from University of good repute, preferably BE/MCA3+ years of overall experience with at least 2 years of relevant experienceBasic experience with one or more Scripting languagesBasic experience with system administrationSome infrastructure or server administration experience is a plusAbility to work with technical, infrastructure, application, and business teams alikeHas basic knowledge of general business environment/operation and has general cost benefit awarenessSolid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problemsGood written and oral communication skills in order to define parameters to meet business requirementsIdentifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processesCreates documentation of business processes, training procedures, and standard operating proceduresExperience creating and documenting operational process documentExcellent interpersonal and communication skillsHigh energy, result driven person with strong interpersonal skillsStrong commitment to operational excellencePrior experience working on similar Process Automation initiatives is a big plus
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📌 Rpa - , , Mexico (México)
🏢 Pyramid Consulting
📍 México