Transcor Data Services provides the ground transportation industry with the most advanced systems designed to maximize efficiency and revenue without maximizing costs. Our advanced applications and SaaS (Software as a Service) solutions integrate data and coordinate booking functionality across multiple platforms and sales channels globally.

Job Summary

We are seeking a Client Success & Account Growth Manager to lead customer success initiatives, build strong client relationships, and deliver consistently excellent customer experiences across Mexico and Latin America. Under the general supervision of the Senior Vice President Business Development, this role acts as the primary trusted advisor to transport operators while driving regional business development and account expansion. The idóneo candidate is passionate about solving customer challenges, managing platform adoption, and identifying strategic growth opportunities across the passenger transport sector.

Duties/Responsibilities

- Owns the end-to-end customer lifecycle for assigned accounts, including onboarding, implementation, platform training, adoption, retention, and ongoing customer satisfaction.

- Serves as the primary day-to-day point of contact and trusted advisor for client stakeholders, building long-term rapport and trust.

- Manages account renewals, delivering quantitative and qualitative proof of value to maximize retention and account expansion.

- Regularly monitors platform usage metrics, proactively identifying at-risk accounts or dipping engagement to ensure account health.

- Acts as the voice of the customer internally, collaborating with Product, Customer Care, and Sales teams to communicate feature enhancements, service priorities, and client feedback.

- Provides clients with timely summaries and resolutions for escalated technical and operational issues, ensuring adherence to service level goals.

- Becomes a subject-matter expert on the TDS SaaS platform, understanding its features, technical workflows,



and business value for ground transportation operators.

- Manages responses to inbound inquiries and follows up promptly through personal contact and written communication.

- Research regional market trends, gathers competitive intelligence, and compiles operational and demographic data to support RFP responses and commercial proposals.

- Coordinates and conducts platform demonstrations, client discovery sessions, and stakeholder meetings with existing partners and prospective accounts.

Required Skills/Abilities

- Fully bilingual with professional fluency in both English and Spanish (written and verbal).

- Exceptional customer service and relationship-management skills, with the ability to proactively manage client expectations and deadlines.

- Strong understanding of the passenger bus and ground transportation industry in Mexico and LATAM, including operator operations and market trends.

- Strong commercial judgment and consultative problem-solving skills to protect deal value and expand existing accounts.

- Diligent project management skills with proven ability to balance multiple client priorities, timelines, and deliverables in a fast-paced environment.

- Professional written, verbal, and presentation communication skills suitable for executive-level audiences.

- Autonomous, organized, and resilient mindset with high attention to detail.

- Ability and willingness to travel for client site visits, industry conferences, and meetings as required.

Education and Experience

- Bachelor’s degree in business administration, Marketing, or a related field (or equivalent professional experience).

- 5+ years of experience in customer success, account management, or customer service, ideally within SaaS, enterprise technology, or managed services.

- Demonstrated experience managing, negotiating with, and presenting to enterprise-level clients.

- Prior experience or working familiarity with CRM and workflow tools (e.g., HubSpot, JIRA, Google Workspace).

Compensation & Statutory Benefits

Competitive salary, full statutory benefits, and additional benefits beyond those required by law.

📌 Client Success & Account Growth Manager (México)
🏢 TDS | Transcor Data Services
📍 México