At BETWEEN, we offer the opportunities you need to reach your professional goals. If you want to develop your skills in IT and Engineering, this is your next destination! We provide support across a wide variety of areas such as Firmware, Software, BI, Design, Project Management, and many more. In addition, we develop custom technological solutions from our BETWEEN Labs.

We are looking for a Customer Success Manager to join a integral technology company's 3 D Printing business. The business offers 3 D printing "as a service": customers have the printers on site and pay based on usage. You will manage B2 B customers after the contract is signed and make sure they get value from the service, stay and grow.

Responsibilities

- Lead customer onboarding after contract signature.
- Be the main point of contact for customers: questions, issues and escalations.
- Manage difficult conversations with unhappy customers and turn them around.
- Coordinate with internal teams (subscriptions, technical support, billing, sales operations) to solve issues.
- Drive renewals, retention and account growth.




- Track customer health and report on your portfolio.

Conditions
- Permanent contract
- 100% remote work from anywhere in Mexico or Colombia
- Salary aligned with experience and the market, ranging from 25,000 to 32,000 MXN gross/month.
- Flexible working hours.

Requirements
- Excellent English (C1+), spoken and written. This is a must: daily work with international teams and customers (an English proficiency test will be conducted during the selection process).
- 2+ years in Customer Success, Account Management or B2 B post‑sales roles.
- Proven experience handling demanding or dissatisfied customers.
- Strong organization and ownership of a customer portfolio.
- Experience with CRM tools (Salesforce, Hub Spot, Zendesk or similar).

Nice to have
- Experience with subscription, Saa S or pay-per-use models.
- Background in technology, printing or industrial equipment.
- Portuguese.

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📌 Customer Success Manager (mexico - Remote) (Jalisco)
🏢 BETWEEN Group
📍 Jalisco