Nidec Corporation is a global leader in motor manufacturing and motion control solutions, employing more than 100,000 associates worldwide. Our products support a broad range of industries, including automotive, industrial, appliance, commercial, and infrastructure markets.

At Nidec, we are committed to innovation, operational excellence, regulatory compliance, and delivering high-quality solutions that power everyday life around the world.

Interested in this opportunity?

Please apply through LinkedIn or send your updated resume directly to:

[email protected] or [email protected]

Please include "Customer Service Analyst" in the subject line.

About the Role

We are seeking a highly motivated and customer-focused Customer Service Analyst to join our team. This role serves as the primary liaison between customers and internal departments, ensuring seamless order management, timely communication, and exceptional service delivery. The idóneo candidate is analytical, detail-oriented, and capable of building strong relationships while driving customer satisfaction.

Key Responsibilities

- Manage the complete order fulfillment process from order entry through delivery.
- Serve as the main point of contact for customer inquiries, requests, and issue resolution.
- Monitor customer orders, shipment status, inventory availability, and delivery performance.
- Collaborate closely with Supply Chain, Planning, Production, Logistics, Purchasing, and Sales teams to meet customer requirements.
- Analyze customer service metrics and identify opportunities for process improvements.
- Maintain accurate customer and order information within ERP systems.
- Prepare and distribute reports related to open orders, backlogs, service performance, and customer demand.




- Coordinate and communicate effectively with domestic and international customers.
- Support business continuity by proactively identifying risks that could impact customer deliveries.
- Drive customer satisfaction through timely responses, problem resolution, and continuous follow-up.

Qualifications

- Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain, Logistics, International Business, or a related field.
- 2+ years of experience in Customer Service, Order Management, Supply Chain, Logistics, or a similar function.
- Advanced English communication skills (written and verbal).
- Experience working in a manufacturing environment is preferred.
- Proficiency with ERP systems such as SAP, Oracle, JD Edwards, or similar platforms.
- Advanced knowledge of Microsoft Excel and data analysis.
- Ability to manage multiple priorities in a fast-paced environment.

Preferred Competencies

- Strong customer service orientation.
- Excellent communication and interpersonal skills.
- Analytical and problem-solving mindset.
- Attention to detail and organizational skills.
- Ability to work cross-functionally with global teams.
- Sense of urgency and accountability.
- Continuous improvement mindset.

What You'll Bring

- Passion for delivering outstanding customer experiences.
- The ability to build trust and maintain strong customer relationships.
- A proactive approach to identifying and resolving issues before they impact the customer.
- Strong analytical skills to evaluate trends and recommend improvements.

Why Join Us?
- Opportunity to work with global customers and cross-functional teams.
- Dynamic and collaborative work environment.
- Career growth opportunities within Customer Service, Supply Chain, Planning, Logistics, and Commercial Operations.
- Exposure to international business operations and continuous improvement initiatives.

📌 Customer Service Analyst (Monterrey)
🏢 Nidec Motor
📍 Monterrey