The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level.

Kidde Global

Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Integral Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards.

We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Customer Service Representative

Employment Type: Permanent Position

Department: Customer Service

Reports To: Customer Service Supervisor

Work Location: Av.

Insurgentes

Sur 664, Ciudad de México,



CP 03100 – México.

A Customer Service Representative (CSR) is responsible for interacting with customers to provide information in response to inquiries, address complaints, and resolve issues. Their role is critical in maintaining customer satisfaction and loyalty.

Key Responsibilities

- Customer Interaction:
- Handle inbound and outbound calls, emails, or chat inquiries from customers.
- Respond to customer inquiries regarding products, services, policies, and account information.
- Provide accurate and efficient information to resolve customer concerns.
- Issue Resolution:
- Troubleshoot issues, identify problems, and work towards resolving customer complaints.
- Escalate unresolved issues to the appropriate departments, when necessary.
- Order Processing and Account Management:
- Assist customers with placing orders, processing returns, and tracking shipments.
- Update customer accounts and maintain accurate records of interactions.
- Documentation and Reporting:
- Document all customer interactions, including questions, complaints, and resolutions, into the system.
- Generate reports on common customer service issues and communicate trends to management.
- Policy and Process Adherence:
- Stay updated on company policies, procedures, and product updates.




- Ensure compliance with company standards in customer interactions.
- Feedback and Improvement:
- Collect customer feedback and relay it to the appropriate teams to help improve services and products.
- Participate in training sessions and meetings to enhance customer service skills.

Basic Qualifications

- Education: High school diploma or equivalent
- Experience: Prior customer service experience is required

Skills

- Excellent communication (verbal and written) and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving skills and attention to detail.
- Proficiency with computers and customer relationship management (CRM) software.

Work Environment

- Office-based
- Monday-Friday. Shifts may have varied start times 8:00 am to 9:30 am.

Key Competencies

- Empathy: Understanding and addressing customer needs effectively.
- Patience: Staying calm and composed during stressful situations.
- Teamwork: Collaborating with peers and other departments to achieve customer satisfaction.
- Adaptability: Being flexible and open to learning new systems and processes.

World Leaders in Fire and Life Safety Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.

📌 Customer Service Representative (Ciudad de México)
🏢 Kidde Global Solutions
📍 Ciudad de México