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Language Requirement Must :: Spanish and English

- Minimum 1-3 years of onsite desktop support experience.
- Hands-on experience providing Level 2 and Level 3 onsite IT support for desktops, laptops, mobile devices, printers, conference room technologies, and peripherals.
- Minimum 1-2 years of experience with ServiceNow, including managing incidents and service requests.
- Minimum 1-2 years of experience performing device deployment, End of Life Refresh, migration, imaging, and replacement activities.
- Minimum 1-2 years of Inventory / Stock Management experience maintaining accurate asset inventory and lifecycle management records.
- Experience coordinating warranty repairs, vendor support, and hardware replacements.
- Experience supporting meeting room and collaboration technologies, including Microsoft Teams.




- Experience supporting enterprise users in a corporate environment.
- Strong customer service and communication skills.
- Ability to prioritize workload and manage multiple tasks simultaneously.
- Knowledge of SLA-driven support environments.

Strong knowledge of

- Windows 10/11
- Microsoft 365 (Outlook, Teams, Office applications)
- Active Directory
- Intune / Autopilot
- SCCM or other endpoint management tools
- TCP/IP networking fundamentals
- VPN, Wi-Fi, and remote support tools

Experience with

- Hardware troubleshooting and repair
- Device imaging and deployment
- Asset management and inventory control
- Knowledge of ServiceNow

📌 Desktop Support Technician (San Nicolás de los Garza)
🏢 SISL Global
📍 San Nicolás de los Garza