Digital CRM Architect -BA A functional architect (G7 at least)/ SME to run the end-to-end activities of studying, mapping, gap analysis, BA.

Key Responsibilities Business Analysis & Process Design • Lead discovery sessions and stakeholder workshops to understand business objectives and operational challenges.

- Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities.
- Document current-state and future-state business processes.

Functional Solution

Design • Translate business requirements into functional designs and configuration specifications.
- Recommend standard platform capabilities before customizations. Dynamics 365 Configuration • Configure and maintain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including: o Tables (Entities) • Configure user experiences to support business processes and operational efficiency.

Agile

Delivery & Product Support • Create and manage user stories within Azure DevOps or similar platforms.
- Support backlog management and sprint planning activities.

Required Qualifications • Bachelor's degree in Business, Information Systems, Technology,



or related field.

- 10+ years of Business Analysis and Functional Consulting experience.
- 6+ years of hands-on experience with: o Dynamics 365 Sales o Power Automate • Deep understanding of CRM processes including: o Lead Management o Opportunity Management o Business Requirements o User Stories Preferred Certifications Required • Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) Preferred • Microsoft Certified: Power Platform App Maker Associate (PL-100) • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Desired Skills Business Skills • Fit-Gap Analysis • Requirements Elicitation • Business Process Reengineering Technical Skills • Dynamics 365 Sales • Dynamics 365 Customer Service • Microsoft Dataverse Success Profile The successful candidate will:
- Help facilitate business workshops and requirements sessions.
- Translate business needs into scalable Dynamics 365 and Power Platform solutions remote

Advanced english

📌 Digital CRM Architect -BA (México)
🏢 Valce Talent Solutions
📍 México