Job Summary
We are looking for a proactive and customer-focused Customer Service Agent to manage B2 B customer inquiries, support sales activities, process orders, and maintain strong relationships with business clients, distributors, and partners. The adecuado candidate should have excellent communication skills, a customer-oriented approach, and the ability to identify sales opportunities while ensuring customer satisfaction.

Key Responsibilities

- Handle customer inquiries through phone calls, emails, and Whats App.

- Build and maintain relationships with existing and potential B2 B clients.

- Generate and follow up on leads, quotations, and pending orders to support sales growth.

- Process customer orders and coordinate with internal teams to ensure timely delivery.

- Resolve customer complaints, delivery issues, and product-related concerns.

- Provide after-sales support and identify opportunities for repeat business, cross-selling, and upselling.

- Maintain accurate customer records, quotations, and order details in CRM/ERP systems.





- Prepare regular reports on customer inquiries, sales follow-ups, and order status.

Required Qualifications and Skills

- Graduate in Business Administration, Commerce, Marketing, or a related field preferred.

- 1-3 years of experience in customer service, B2 B sales support, or order management preferred.

- Excellent verbal and written communication skills in English and Spanish.

- Good knowledge of MS Office, Excel, and CRM/ERP software.

- Strong customer relationship management, coordination, and problem-solving skills.

- Ability to manage multiple inquiries, prioritize tasks, and work in a shift starting at 7:00 PM PST.

Key Performance Indicators (KPIs)

- Customer satisfaction and retention.

- Timely response to customer inquiries.

- Lead and quotation follow-up and conversion rates.

- Accuracy of order processing and timely issue resolution.

- Repeat business and contribution to sales growth.

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📌 Customer Service Agent (México)
🏢 Rumor Avenue
📍 México