About RAResident Advisor has been a home for electronic music culture since ****.
Event discovery, ticketing, news and long-form editorial, artist profiles, original films, and a weekly mix series two decades deep.
Around 7 million people use the web platform every month, with a wider audience across our apps and other channels.
Underneath the platform sits a network of contributors and city managers across dozens of cities, which is how we stay connected to the scenes we cover rather than reporting on them from a distance.
RA is 25 years old, independent, B Corp certified and intent on being indispensable to the artists, promoters and audiences who make this culture.Purpose of the roleRA is hiring a Key Accounts Manager in Mexico City to drive growth and manage day-to-day relationships with our most important ticketing partners across Mexico and the Western US.
You'll use RA's real-time ticketing, audience and media data to spot which events, clubs, festivals and promoters have momentum, identify where each partnership can grow, and recommend what to do next.Key responsibilitiesDrive growth with dataTrack ticket sales, sell-through and audience trends across your partners' events to understand what's working in real timeCompare performance across event lifecycles, venues, promoters and cities to identify partners and events with the most potentialTurn insights into recommendations on on-sale timing, marketing and media plansFeed market intelligence to the North America Revenue Lead and product teams, helping RA build what partners in Mexico and the US needCompare what works across the two markets and bring useful ideas from one to the otherOwn and grow key partnershipsBe the day-to-day contact for key ticketing partners across Mexico and the Western USBuild strong relationships through regular calls, data-led reviews and in-person meetings, including quarterly face-to-face meetings with key partnersSupport re-signs with performance data and partnership review decks that demonstrate the value RA deliversIdentify and act on growth and upsell opportunities,



and promptly escalat partnership-critical issues to the North America Revenue LeadWork alongside Partnerships Managers in Mexico and California to support partners and the scenes they serveDeliver for partnersOwn the onboarding of new partner agreements across ticketing benefits, and track and deliver contractual commitmentsSet up and manage service fees, and respond to partner questions on fees and remittances, including MXN remittancesCoordinate on-sale timings, calendar bookings and Queue-it setup for major on-salesDeliver contracted marketing across advertising and social budgets, mailers, RA Picks and editorial, including pitching for Spanish-language content; measure the resultsKeep HubSpot and partnership records accurate, working across Editorial, Social, Ad Ops, Rev Ops, Finance and SupportBuild the playbookHelp establish a data-led key accounts process for the wider Partnerships team: what to track, when to act and how to report itUse your insight to help identify opportunities across Mexico City, Guadalajara, Monterrey, Tulum and Playa del Carmen, and deepen relationships across California, the Pacific Northwest and the wider Western USWe're looking forAt least three years' experience in account management or client partnerships, ideally in ticketing, live events, music or hospitalityConfidence working with dashboards and reports, and turning data into decisions and partner recommendationsFluency in written and spoken Spanish and EnglishEstablished relationships in Mexico's club, festival and events sceneExperience managing contractual commitments or complex partner agreementsAn organised,



proactive approach and responsiveness to promoter hours around key on-salesA passion for and understanding of electronic music cultureNice to have: Experience with a ticketing or events platform, HubSpot or another CRM, analytics or BI tools, or US partnersWhat we offer you34 days' annual leaveA commission structure; terms to be confirmedA transparent internal company culture committed to diversity, equity and inclusionInvolvement in community projects within electronic musicThe following benefits are included in RA's job spec template and should be confirmed for Mexico before publication: pension arrangements, wellbeing initiatives, company social events, merchandise discounts and paid volunteering allowance.More about RAWe are independent and we intend to stay that way.
25 years in, RA answers to the culture it came from rather than to outside stakeholders.
That is what enables us to make decisions on a long-term basis.Our staff, contributors and international teams are not observers.
They are part of the scenes we cover, and that is what we hire for.
Craft first, and then a genuine stake in this music rather than just a job in it.RA has been B Corp certified since ****, which holds us to standards on social and environmental impact we would want to meet regardless of the badge.We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities and sexual orientations.Our valuesElectronic music is artWe celebrate the progressive values that underpin electronic musicWe advocate for a more inclusive and equitable electronic music communityWe honour the past, present and future of electronic musicWe use innovation to empower the communityWe choose honesty over gain and purpose over profitWe're always front leftListing detailsThis is a permanent position based in Mexico City.
Office working arrangements, salary pay period and commission terms are to be confirmed.This listing will be open for a minimum of two weeks from the publication date.
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📌 Key Accounts Manager (Mexico & Western Us) (Xico)
🏢 Resident Advisor
📍 Xico