Gordian Staffing, A New Way of HR.We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.About our client:A Community Association Management Company that believes integrity, trust, experience, and support are a crucial part of building and maintaining a community.
They encourage their team to actively participate in growing their business by helping define best practices every day.We are looking for a Customer Support Specialist to provide exceptional customer service and quality administrative support to internal and external clients.Responsibilities:Handle incoming calls and e-mails from homeowners.Manage review, assignment, and follow-up for work orders.Manage deadlines related to work order tasks.Manage, review, process,



and monitor non-complex Design Review Committee or Architectural Review Committee applications.Escalate items requiring support to higher-level Community Support team members or the Community Manager.Document actions taken in the system.Update vendors assigned to the Community as requested.Other duties and special projects as assigned.Work Schedule:Standard schedule: 10:00 a.M. to 7:00 p.M. CST MXDuring daylight saving: 9:00 a.M. 6:00 p.M. CST MXThis position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day.Benefits:Competitive Salary (According to experience)Law benefitsRemote WorkWork StabilityMajor medical insuranceChristmas bonus of 30 days (Aguinaldo)After the first 3 months, we add the following:Minor medical insurance (Clinic may vary according to your city).
Life Insurance.Food vouchers (10% of the gross salary).
Restaurant tickets.Saving fund (8% of the gross salary).
MUST: Advanced English (Strong communication skills: writing and speaking).
Around 3 years of experience with customer service (high-volume) and administrative tasks.Previous experience in positions in the HOA, property management, or hospitality industry is preferred.Experience working within business systems and platforms.Experience with accounts payable or financial processing is a plus#J-*****-Ljbffr

📌 Customer Support Specialist (Xico)
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📍 Xico