Destination Manager – Mexico, Guatemala & BelizePlaya del Carmen, Mexico · Full-time, on-siteLead a destination, not just a department.Caribbean Tours has been the B2B destination specialist for Mexico, Guatemala and Belize since ****, creating tailor-made journeys, group tours, for tour operators and travel agencies across Europe.We are looking for a skilled Destination Manager to lead our Playa del Carmen office.
You will report directly to the Managing Director and run the destination as your own business: its team, product, suppliers and results.What you will doLead the team.
Manage and develop the in-destination team, set clear objectives and build a high-performance, guest-centric culture.Own the product.
Develop and improve the portfolio across three countries: new programmes, experiences and suppliers that match what European travellers are looking for.Deliver flawless operations.
Oversee every booking from confirmation to post-trip follow-up, including emergency protocols and 24/7 support for travellers in the destination.Build partnerships.
Negotiate rates and preferred terms with hotels, transport providers, guides and activity operators, and bring in new suppliers.Grow the business.
Share responsibility with the Managing Director for the destination P&L.;




Grow revenue and margin through new trade partnerships, higher-value products and promotions.Represent Caribbean Tours.
Be the main in-destination contact for tour operators and clients, host fam trips and site inspections, and represent the company with tourism boards and at trade events.What you bring8+ years in travel and tourism, including at least 5 in a leadership or management roleDeep knowledge of Mexico, Guatemala and/or Belize: geography, culture, suppliers and tourism infrastructureA proven track record in product development, operations management or DMC/ground handlingA commercial mindset, with results in growing revenue and improving marginBilingual Spanish/EnglishCalm judgement under pressure and a commitment to responsible, sustainable tourismNice to haveExperience with European or Swiss tour operatorsHands-on budget and P&L; managementExperience in MICE, luxury, wellness, adventure or family travelAdvanced German LanguageWhy join usA senior role with real ownership, reporting directly to the Managing DirectorAn international company with European clients and a product that spans three countriesA company that is growing: we are opening new source markets and investing in our Mexico team.
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📌 Destination Manager (Solidaridad)
🏢 Caribbean Tours
📍 Solidaridad