Lead Business AnalystPerformance Management, Operational Analytics & Process ImprovementSchedule: Monday–Friday, 9:00 AM–6:00 PM Pacific TimeEmployment Type: Full-Time Independent ContractorLegal Management Group is seeking an experienced Lead Business Analyst to strengthen performance management, operational efficiency, and data-informed decision-making across the organization.This is not a traditional reporting-only analyst position. You will combine advanced business analysis with operational leadership, people management, process improvement, and project execution. You will lead and evaluate team members while partnering closely with the Operations Coordinator and departmental stakeholders to uncover performance gaps, establish accountability, and implement strategies that produce measurable improvements.Your work will directly influence productivity, quality, workflow efficiency, employee performance, and leadership decision-making.Rapid growth requires clear performance standards, reliable reporting, and leaders who can translate operational data into action.As our Lead Business Analyst, you will design the systems used to measure departmental success, investigate the causes behind performance trends, and guide teams through meaningful operational improvements. You will help leadership move beyond surface-level metrics by connecting data with business context and turning findings into executable strategies.Performance bonus opportunitiesProfessional development and ongoing trainingDirect exposure to senior leadership and cross-functional initiativesCollaborative, performance-driven work environmentModern office in GuadalajaraTeam Leadership and Performance CoachingEstablish clear performance expectations, accountability standards, and measurable nduct regular one-on-one meetings, performance reviews,



and coaching sessions.Partner with the Operations Coordinator to identify performance gaps and develop targeted improvement plans.Align reporting requirements and performance data with operational priorities.Build a culture of accountability, continuous improvement, and high performance.Performance Management and Business ReportingDesign, implement, and maintain departmental KPIs, OKRs, scorecards, and performance-tracking systems.Build and manage dashboards and reporting tools using Google Sheets, Excel, Power BI, Tableau, or Looker Studio.Analyze operational data to identify trends, risks, bottlenecks, and improvement opportunities.Prepare and present recurring performance reports, business insights, and strategic recommendations to senior nduct time-and-motion studies, root-cause analyses, and operational performance assessments.Establish clear reporting definitions, data requirements, and performance measurement standards.Develop and implement strategies that improve departmental productivity, quality, and efficiency.Map, document, evaluate, and redesign business processes using Lucidchart or comparable tools.Build scalable processes that support organizational growth without compromising quality.Use Agile practices to manage improvement initiatives and adapt execution based on business needs.Project and Stakeholder ManagementLead end-to-end operational improvement projects from discovery and planning through implementation and evaluation.Define project objectives, requirements, milestones, responsibilities, and performance measures.Maintain accountability for project timelines, execution quality, and measurable results.Five or more years of experience in operations, frontline operations,



or another performance-driven service environment.Five or more years of advanced experience using Google Sheets and/or Microsoft Excel for reporting and data analysis.Two or more years of experience reporting to and presenting recommendations to senior management.Two or more years of hands‐on experience with Power BI, Tableau, Looker Studio, or comparable data-visualization platforms.Two or more years of project management experience.Two or more years of experience mapping and improving business processes using Lucidchart or a comparable platform.Strong practical knowledge of KPIs, OKRs, performance scorecards, and departmental performance management.Professional proficiency in English and Spanish.Availability to work on‐site in Guadalajara, Monday through Friday, during Pacific Time business hours.Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, Analytics, or a related field.Working knowledge of Lean and Agile methodologies.Background in industrial engineering, operational excellence, or continuous improvement.Experience creating reporting structures or performance-management systems from the ground up.Operational leaders who can balance data, business context, and people managementSkilled at translating complex findings into clear recommendationsConfident presenting to senior leaders and challenging assumptions with evidenceProactive problem-solvers who take ownership from analysis through implementationWhy Join Legal Management Group?Legal Management Group supports the continued growth and operational development of Farahi Law Firm, a fast-growing California personal injury law firm committed to delivering exceptional results for injured individuals and their families.In this role, you will have the opportunity to shape how departments define, measure, and improve performance. Legal Management Group is an equal opportunity employer.

📌 Business Analyst Team Lead (Guadalajara)
🏢 Legal Management Group
📍 Guadalajara