The Role: Standard-owner of the driver operations system — define driver training materials, order-execution standards, driver conduct standards and tiering, and driver after-sales standards; iterate the driver recruitment pipeline together with Product and the middle platform.
What You'll Do
- Draft and continuously iterate driver training materials, ensuring coverage of platform rules, order flow and service standards
- Define driver order-execution standards, setting operating rules and red lines across order acceptance, fulfillment and delivery
- Build driver conduct standards and a tier system, linking tiers to incentives and dispatch strategies to lift service quality
- Set driver after-sales standards, defining handling flows and liability rules for after-sales scenarios
- Partner with Product and the middle platform to iterate the driver recruitment pipeline and improve conversion from recruitment through training to admission
Who You Are
- 3+ years in driver operations or supply operations at a ride-hailing, food-delivery or logistics platform; experience building rule systems or standards is a plus
- Hands-on across the driver lifecycle (recruitment, training, order execution, after-sales), with a track record of producing training materials or SOPs
- Strong cross-team collaborator; able to drive process iteration with Product and the middle platform; data-driven
- Fluent Spanish; working English; Chinese is a plus