Position: Full-Time
Schedule: Monday to Friday | 8:00 AM - 5:00 PM CST
Industry: Personal Injury Law
About the Role
We are seeking a Receptionist / Legal Assistant to support a growing Personal Injury law firm. This role combines front-desk responsibilities, client communication, and pre-litigation legal support. The idóneo candidate has strong English communication skills, excellent phone etiquette, and solid organizational abilities.
Key Responsibilities
- Serve as the first point of contact for incoming client calls and inquiries.
- Answer, screen, and route calls to the appropriate departments.
- Provide professional and client-focused customer service.
- Open insurance claims and assist with claim-related communications.
- Request, track, and organize medical records,
bills, and case documents.
- Prepare and follow up on FOIA (Freedom of Information Act) requests.
- Maintain accurate electronic case files and documentation.
- Provide case status updates to clients when appropriate.
- Support attorneys and paralegals with pre-litigation case management tasks.
- Assist with administrative duties, reporting, and data entry.
Requirements
Excellent written and spoken English
Minimum 1 year of experience in:
- Reception
- Legal Administrative Support
- Legal Support
- Intake Specialist roles