Operations Account Manager-Latin America. (Bi-Lingual Spanish & English)
Hybrid-Mexico-Mexico City
Position Summary
The Operations Account Manager is a key role within Tillster's Account Management organization, responsible for supporting the operational execution, reporting, and day-to-day account activities for a portfolio of high-value accounts.
This role works closely with Operations, Procurement, Product & Engineering, Support, and Finance teams to ensure successful delivery of Tillster products and services, high customer satisfaction, and operational excellence across pilots and scaled deployments.
The Operations Account Manager is measured on execution quality, customer responsiveness, operational readiness, and contribution to account health, retention, and growth initiatives.
Primary Objectives
Support high-quality execution of account operations, pilots, and deployments
Maintain accurate reporting, project tracking, and customer communications
Proactively identify risks, blockers, and opportunities within assigned accounts
Build foundational relationships with customer stakeholders and franchisees and support sales orders and onboarding while transitioning to delivery services for installation
Leverage AI-enabled tools and automation to improve customer engagement, operational efficiency, reporting accuracy, and identification of revenue growth opportunities
Key Responsibilities
Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
Track customer feedback, issues, and action items, and escalate appropriately
Support implementation plans, rollout schedules,



and deployment tracking for pilots and large-scale programs
Maintain project plans, trackers, and status update decks for internal and customer use
Coordinate with Operations / Service Delivery teams to track franchisee readiness and installation pipeline
Prepare weekly customer reports and dashboards (install progress, KPIs, risks, dependencies)
Maintain Customer Relationship Scorecards and operational performance metrics
Utilize AI-driven analytics and reporting tools to identify operational trends, franchisee adoption patterns, customer risks, and expansion opportunities across assigned accounts by highlighting business case & ROI
Support the development of more data-driven Monthly and Quarterly Business Reviews (MBRs/QBRs) through automated insights, predictive reporting, and KPI analysis
Work cross-functionally with Operations, Product, Engineering, Support, and Finance to ensure smooth execution and issue resolution
Support internal leadership reporting by consolidating data and insights from assigned accounts
Assist senior account leaders with account planning activities, including tracking expansion opportunities and new initiatives
Support lifecycle activities such as renewals, feature rollouts, and introduction of new products or offerings
Identify and support revenue growth opportunities within individual franchisee accounts,



including upsell and cross-sell initiatives aligned to franchisee operational maturity and adoption stage
Track and report on franchisee-level revenue metrics, including attach rates, product utilization, and incremental growth, escalating insights and risks to senior account leaders to inform strategic account planning
Leverage AI and data insights to proactively identify opportunities for increased product adoption, upsell initiatives, operational improvements, and accelerated revenue growth across franchisee accounts
Utilize customer usage trends, deployment data, and operational metrics to support more strategic account planning and proactive customer engagement
Skills & Qualifications
~ Bachelor's degree required
~5-7 years of direct experience in account management, project management, operations, or program coordination to support large-scale implementation projects
~ Fluent in both English and Spanish (written and verbal) — required
~ Exposure to digital, SaaS, retail technology, QSR, or restaurant environments preferred
~ Strong organizational and project-tracking skills with high attention to detail
~ Proficient in MS Excel & PowerPoint and Asana for tracking, analysis, and reporting
~ Experience leveraging AI productivity and analytics tools to improve reporting, customer communication, workflow automation, and operational efficiency is strongly preferred
~ Comfortable utilizing modern AI-enabled business tools to support faster decision-making, customer insights, and scalable account management processes
~ Clear written and verbal communication skills
~ Ability to manage multiple priorities in a fast-paced environment
~ Collaborative, team

📌 Operations Account Manager-Latin America. (Ciudad de México)
🏢 Tillster
📍 Ciudad de México