Please only submit resumes in English. Thank you

Please only submit resumes in English. Thank you

Mary Ruth's is seeking an i Herb Account Specialist to serve as the dedicated owner of our i Herb business. This role is focused on i Herb and is accountable for driving and monitoring the channel's full performance: sales, listing quality, marketing and advertising, and relationship management. The i Herb Account Specialist should have a strong background in e Commerce and be a hands‑on account manager skilled in both account optimization and building and maintaining strong partnerships with the i Herb team.

Full-time, salaried, remote role. Ideally, this position will work in the US PST (UTC-8:00) time zone. The compensation range for this role is MXN $45,800 to $50,000/month.

Responsibilities

- Own the i Herb sales plan, including revenue, unit, and margin targets, and deliver against them.
- Monitor weekly and monthly performance, identify gaps and opportunities, and act quickly on trends.
- Develop forecasts and communicate performance, risks, and opportunities to MRO leadership.
- Partner with Supply Chain and Operations to ensure inventory availability and avoid out-of-stocks.

Listing Quality and Content
- Ensure all MRO product listings are accurate, complete, and optimized, including titles, imagery, descriptions, claims, and search terms.
- Audit listings regularly for compliance, consistency, and conversion best practices.
- Coordinate with Marketing, Regulatory/Quality, and Creative teams on content updates and new item launches.
- Lead new product setup and launches on i Herb.

Marketing Budget Management




- Manage the i Herb marketing and promotional budget to maximize return on investment.
- Plan and execute promotions, sponsored placements, and on-site marketing opportunities.
- Track spend versus performance, report on ROI, and reallocate investment as needed.
- Recommend and negotiate marketing programs aligned with company and distributor priorities.

Efficiency and Process Improvement
- Identify and implement ways to streamline ordering, reporting, listing management, and communication.
- Build repeatable processes, dashboards, and trackers that give the Retail and International teams clear visibility into i Herb performance.
- Reduce manual work and errors through standardization and better workflows.

Relationship Management
- Build and maintain strong partnerships with key i Herb buyers, category and marketing managers, content and operations teams, and leadership.
- Serve as the primary point of contact between MRO and i Herb.
- Lead regular business reviews and joint business planning with i Herb.
- Represent MRO's brand priorities and advocate for the brand's growth.

Review Monitoring and Customer Feedback
- Monitor customer reviews and ratings on the i Herb website on a regular cadence.
- Flag product quality, labeling, or safety concerns to the appropriate internal teams promptly.




- Identify review trends and share insights with Product, Quality, and Marketing.
- Work with i Herb to address inaccurate or policy-violating reviews where appropriate.

Miscellaneous
- Other responsibilities as assigned.

Travel (

Qualifications

- Minimum 3-5 years prior professional experience managing i Herb or a comparable e‑commerce retailer or marketplace is required.
- Fluent in written and spoken English.
- Demonstrated ability to manage sales targets, a P&L;, or marketing budgets; able to turn SKU‑level sales data into recommendations.
- Strong analytical skills and proficiency in Excel and LLMs required; proficiency in dashboard creation and data visualization (Tableau, Power BI, Looker) also required.
- Experience working in a project management tool (Asana, Monday, Trello, etc.) required.
- Comfortable building sales and performance forecasts.
- Experience with listing optimization, SEO, and content best practices.
- Proven ability to build relationships with external partners and work cross‑functionally.
- Highly organized, self‑directed, and comfortable working independently.
- Experience in consumer products, health and wellness, or supplements; familiarity with dietary supplement regulations and claims compliance preferred.
- Experience with promotional planning and trade or marketing spend management idóneo.

Physical Requirements
- Must be able to exert up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
- This role involves sitting most of the time but ma

📌 Iherb Account Specialist (Ciudad Madero)
🏢 MaryRuth's
📍 Ciudad Madero