our client is seeking a skilled and empathetic representante de servicio al cliente remoto - soporte técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

about the role

our client is seeking a skilled and empathetic representante de servicio al cliente remoto - soporte técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience.



This is an excellent opportunity for a technically adept individual residing anywhere in mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

key responsibilities

- provide technical support to customers via phone, email, and chat.
- diagnose and resolve software-related issues efficiently and effectively.
- guide customers through product features, troubleshooting steps, and best practices.
- escalate complex technical problems to higher-level support or engineering teams.
- maintain accurate and detailed records of customer interactions and technical issues.
- contribute to the development and maintenance of a comprehensive knowledge base.
- proactively identify trends in customer issues and provide feedback for product improvement.
- ensure customer satisfaction by delivering timely and accurate resolutions.
- adhere to service level agreements (slas) and company support policies.
- collaborate with team members to share knowledge and improve support processes.

requirements
- proven experience in technical support or customer service role, preferably with software

#j-18808-ljbffr

📌 Cajero bancario - servicio al cliente y transacciones (Veracruz)
🏢 Grupo Salinas
📍 Veracruz