This is a remote position.

Job Overview:

We are looking for an Intake Specialist to handle inbound calls related to Social Security Disability Insurance (SSDI). The idóneo candidate should have excellent communication skills, a neutral English accent, and the ability to assist callers professionally and empathetically.

Key Responsibilities:

- Handle inbound SSDI inquiries and conduct initial client intake.
- Gather and accurately document caller information.
- Assess potential client eligibility based on intake guidelines.
- Maintain professionalism and confidentiality when handling sensitive information.

Qualifications:

- Excellent English communication skills with a neutral accent.
- Previous experience in intake, customer service, or call handling preferred.
- Familiarity with SSDI is an advantage.
- Spanish proficiency is a plus but not required.
- Must be willing to work from 6:00pm - 2:00am Central Time

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📌 Legal Intake Specialist (Monterrey)
🏢 Importante grupo
📍 Monterrey