About the Role

Our client, a dynamic online retailer with a strong presence in the lifestyle sector, is seeking an enthusiastic and customer-focused Online Customer Experience and Support Specialist for their operations in Oaxaca City, Oaxaca . This role is crucial for ensuring a consistently positive and seamless experience for our online customers, from initial inquiry through post-purchase support. We are looking for an individual with excellent communication skills, a deep understanding of e-commerce best practices, and a passion for resolving customer issues efficiently and effectively. If you thrive in a fast-paced digital environment and are dedicated to customer satisfaction, this position offers a rewarding opportunity to contribute to our growing brand.

Key Responsibilities

- Respond to customer inquiries and provide support via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve issues related to online orders, product information, and website navigation.
- Process returns, exchanges, and refunds according to company policy.
- Document all customer interactions and resolutions accurately in the CRM system.
- Assist customers with product selection and provide recommendations.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Contribute to the development and maintenance of FAQs and self-service resources.




- Ensure a high level of customer satisfaction through empathetic and effective communication.
- Collaborate with internal teams (e.g., logistics, marketing) to resolve customer issues.
- Stay updated on company products, promotions, and policies.

Requirements

- High school diploma or equivalent; some college education is preferred.
- Proven experience in customer service, preferably in an e-commerce or online retail environment.
- Excellent written and verbal communication skills in Spanish.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems, including email, chat platforms, and CRM software.
- Ability to multitask and manage time effectively in a fast-paced setting.
- A positive attitude and a genuine desire to help customers.
- Familiarity with online shopping platforms and digital customer service tools.
- Ability to work independently and as part of a team.
- Residency in or near Oaxaca City, Oaxaca .

Benefits

Our client offers a competitive salary, comprehensive health benefits, opportunities for professional development and training, a friendly and supportive work environment, and the chance to be part of a growing online business. We believe in fostering a culture that values both employee well-being and customer satisfaction. This role in Oaxaca City provides a great platform to excel in online customer service.

📌 Especialista en Experiencia del Cliente y Soporte Online (Oaxaca de Juárez)
🏢 Placements24
📍 Oaxaca de Juárez