field service engineer – laser cutting machines location: apodaca, nl: (travel required) méxico

our client is a integral company specialized in industrial machinery and laser cutting systems for the metalworking industry. They are currently seeking a field service supervisor to lead field service activities, supervise technical teams, and ensure high-quality service delivery for advanced laser cutting equipment.

responsibilities

- supervise installation and commissioning of laser cutting machines at customer facilities
- coordinate and oversee preventive and corrective maintenance activities
- lead troubleshooting of electrical, electronic, and mechanical issues
- provide guidance and support on plc and cnc systems diagnostics
- supervise field service engineers and technicians during service operations
- ensure compliance with service standards, safety protocols, and quality guidelines
- act as main point of contact for customers during service interventions
- monitor service performance, reporting, and follow-up on service tickets
- support team development, training, and technical coaching
- interpret electrical diagrams and technical drawings





requirements
- bachelor’s degree in:
- mechatronics engineering
- electrical engineering
- mechanical engineering

- 5+ years of experience in field service, preferably in industrial machinery
- previous experience supervising or leading technical teams
- experience with laser cutting machinery preferred
- strong troubleshooting and diagnostic skills
- advanced english

technical knowledge
- plc and cnc systems
- industrial automation
- electrical and mechanical systems
- laser cutting technology / laser electronics
- reading technical drawings and schematics

additional requirements
- valid driver’s license
- passport and us visa
- availability to travel within mexico, usa
- availability to travel monday to friday
- strong communication and leadership skil

benefits
- competitive salary
- food vouchers
- savings fund
- private medical insurance (employee & family)
- life insurance
- company car
- corporate credit card
- overtime payment

#j-18808-ljbffr

📌 Field service engineer – laser cutting machines (Monterrey)
🏢 Human Quality - HQP
📍 Monterrey