People & Performance Program Manager (Remote - Mexico)
Remote
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.
Kasa is seeking a People Program Manager to own a defined and evolving slate of People programs, including but not limited to performance scorecards, manager training and enablement, career tracks, the annual performance cycle, and engagement measurement. This role sits within Kasa's People team and reports to the Director of People & Performance. This People Program Manager will work closely with our Senior People Business Partner, and the two roles are intended to work in close partnership with clear swim lanes. Give our people managers the tools and training to coach their teams, give useful feedback, and grow talent.




Turn People data into insights and recommendations that help us spot trends and retention risks early and act on them.
Performance Scorecards & Manager Enablement
Build performance scorecards that give managers ongoing visibility into team health and impact
Design and run manager training and enablement programs that help managers set clear expectations, coach their teams, and grow as leaders
Build manager capability through training, resources, and job aids on the performance process
Connect career tracks to performance, promotion, and compensation decisions so leveling stays consistent and defensible
Performance Review Cycle
Own the annual performance cycle end-to-end, including timeline, communications, calibration, and tooling
In partnership with key members of the People team, design the review process itself, including rating scales, self and peer input, and how performance connects to promotion and compensation decisions
Measure how the cycle lands through completion rates, quality of feedback, and manager and employee sentiment, then improve it each year
Turn engagement data into clear, actionable recommendations for leaders
Data Analysis & Reporting
Use People data and analytics to identify trends, track key metrics, and make data-driven recommendations
Translate quantitative and qualitative insights into concrete actions that improve the employee experience and business outcomes
Use AI tools to scale People programs,



drafting and iterating on manager coaching materials and documentation templates that would otherwise take hours to produce manually
Examples include candidate tracking, employee onboarding, and benefits management
More precise targets will be set with the Director, People & Performance in your first 90 days.
General Metrics
Performance Scorecards & Manager Enablement
~Higher team member satisfaction scores for training and enablement programs

Performance Review Cycle
~ Our performance review process is fair, efficient, and useful in helping our team members grow and stay engaged

Reduction in voluntary attrition (trailing 12mos), driven by manager training, career tracks, and engagement insights

Data Analysis & Reporting
~ People data report (monthly or quarterly) delivered on schedule

Bilingual in English and Spanish
~3-5 years of HR generalist and/or program management experience, with a track record of owning programs end-to-end
~ Experience building performance/engagement scorecards or People Analytics dashboards, and comfort partnering with Programs and Data teams
~ HRIS, performance management platform, and engagement survey tools, and comfort working across multiple People tech tools.

You communicate with clarity and empathy, whether you're training a room of managers or writing a policy document
You flex easily across program work and generalist support as priorities shift
You will have real ownership over the programs that give Kasa's leaders visibility into team health and the tools to lead well - performance scorecards, manager training, engagement measurement, and more. All employment is decided based on qualifications, merit, and business need.
We

📌 People & Performance Program Manager (Remote - Mexico) (Ciudad de México)
🏢 Kasa
📍 Ciudad de México