FBS is seeking an experienced customer experience leader who owns multiple journey areas from start to finish and acts as the decision-maker for journey performance. You will work independently, lead projects, and coach team members while aligning journey strategies with business goals and senior leadership expectations.
You will analyze end-to-end journeys, synthesize customer feedback into actionable recommendations, and track KPIs and OKRs to drive ongoing improvements.
📌 Senior CX Journey Owner — End-to-End Experience (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México
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