About the Role

Our client, a highly acclaimed luxury hotel, is seeking an exceptional Reception and VIP Front Desk Manager for their property in San Luis Potosí, San Luis Potosí. This role is critical in ensuring that every guest receives a warm, personalized, and efficient welcome and departure experience. The successful candidate will be responsible for leading the front desk team, managing guest relations, and upholding the hotel's reputation for impeccable service. You will play a key part in creating a positive first and last impression, handling VIP arrangements, and resolving guest concerns with utmost professionalism. This is a fantastic chance to join a prestigious team in a thriving city.

Key Responsibilities

- Oversee all front desk operations, ensuring smooth check-in and check-out processes.
- Lead, train, and motivate the front desk team to deliver exceptional guest service.
- Manage VIP guest expectations and ensure personalized service and amenities.
- Handle guest inquiries, requests, and complaints efficiently and courteously.
- Implement and monitor hotel service standards and operational procedures.
- Coordinate with other hotel departments (housekeeping, maintenance, F&B;) to ensure seamless guest experiences.
- Manage room inventory, rates, and availability to maximize occupancy and revenue.
- Develop and maintain guest profiles and loyalty programs.
- Ensure the lobby and reception areas are immaculate and welcoming in San Luis Potosí, San Luis Potosí.

Requirements

- Minimum of 4 years of experience in front office management or a supervisory role in a luxury hotel.
- Proven experience in managing and motivating a front desk team.




- Excellent understanding of hotel operations, front desk systems (PMS), and reservation processes.
- Exceptional customer service, communication, and problem-solving skills.
- Experience in handling VIP guests and special requests.
- Fluency in Spanish is essential; knowledge of English is a strong advantage.
- Professional appearance and demeanor.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A passion for creating memorable guest experiences in San Luis Potosí, San Luis Potosí.

Benefits

- Competitive salary and potential for performance bonuses.
- Comprehensive health benefits package.
- Opportunities for career advancement within a renowned hotel brand.
- Employee discounts on hotel services and accommodations.
- A positive and collaborative work environment.
- Access to training and development programs.

About the Role

Nuestro cliente, una cadena hotelera innovadora centrada en la experiencia del huésped, está buscando un Gerente de Recepción y Front Desk altamente organizado y orientado al servicio para liderar sus operaciones de check-in/check-out y atención al cliente de forma totalmente remota. Este puesto es pionero en la industria,



permitiéndole gestionar un equipo de recepcionistas y asegurar una experiencia de bienvenida y despedida impecable desde la comodidad de su hogar. El candidato ideal tendrá una sólida experiencia en gestión de front desk, excelentes habilidades de comunicación, un profundo conocimiento de los sistemas PMS y una capacidad probada para resolver problemas de manera eficiente. Buscamos a alguien proactivo y empático, capaz de mantener la cohesión del equipo y los altos estándares de servicio, a pesar de la distancia física, en el dinámico sector de la hostelería y turismo.

Key Responsibilities

- Supervisar y coordinar las operaciones diarias del departamento de Recepción y Front Desk de forma remota.
- Gestionar, capacitar y motivar al equipo de recepcionistas para garantizar un servicio excepcional.
- Asegurar que los procesos de check-in, check-out y asignación de habitaciones se realicen de manera fluida y optimizado.
- Manejar consultas, solicitudes y quejas de huéspedes de manera profesional y oportuna.
- Monitorear y analizar métricas clave de rendimiento del front desk (ej. tiempo de espera, satisfacción del huésped).
- Implementar y mejorar los procedimientos operativos estándar para el departamento.
- Colaborar con otros departamentos (ej. Housekeeping, Mantenimiento) para asegurar una experiencia integral del huésped.
- Participar en la planificación de horarios del personal y la gestión de la fuerza laboral.

Requirements

- Experiencia mínima de 4 años en roles de supervisión o gerencia de Front Desk en la industria hotelera.
- Dominio avanzado de Sistemas de Gestión Hotelera (PMS) y software de reservas. <

📌 Recepcionista Hotel Fiestamericana San Luis (San Luis Potosí)
🏢 Grupo Posadas
📍 San Luis Potosí