Job Summary:

- Client is looking for Customer Support Executive and this is onsite working from office at Monterrey, Mexico.

Responsibilities:

- Deliver exceptional customer support through phone, email, and other communication channels
- Understand customer concerns and identify the root cause to provide effective solutions
- Handle challenging situations with empathy, patience, and professionalism
- Transform customer concerns into positive experiences
- Build strong customer relationships and increase customer satisfaction
- Become a trusted voice for our customers and help strengthen our brand

Experience:

- High School Diploma or equivalent
- US Advanced English Skills (B2+ or higher)
- Basic computer skills and typing proficiency
- Strong verbal and written communication skills
- Active listening and customer-focused mindset
- Confidence speaking on the phone and engaging with customers
- 0-1 year of customer service or call center experience is a plus, but not required
- Recent graduates looking to launch their careers are welcome

📌 Customer Support Executive (Monterrey)
🏢 System Soft Technologies
📍 Monterrey