Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
As we scale our post-sale organization, we're seeking a
Senior Manager, Customer Expansion
to build and lead our expansion motion across Dandy's existing customer base.
The team combines proactive BDR-led outbound with high-touch events, training, and field motions that help customers adopt additional products and unlock more value from Dandy.
This role is equal parts
strategic builder and people leader
. You'll build the operating model and playbooks, lead through frontline managers across BDR and STS teams, and partner closely with Account Management, Training, Sales, Marketing, and RevOps to make expansion a repeatable, scalable revenue motion.
We're looking for a strong operator who knows how to
build teams, create clarity, coach leaders, and get things done
. This isn't about running an existing sales machine—we're looking for someone who can build one.
What You'll Do
Build and lead the Expansion organization
, developing a high-performing team through frontline leaders across BDR and STS (Sales & Training Specialist) functions
Develop and refine
repeatable expansion playbooks
across Dandy's product portfolio, from customer identification and outbound through product education and activation
Build the
BDR-to-STS motion
and the
playbook for events, in-person trainings
,



and other high-touch expansion opportunities
Establish the team's
operating cadence, metrics, and accountability systems
, using leading indicators to identify gaps and drive action
Partner with Account Management, Sales, Training, Marketing, Product, and RevOps to identify opportunities and remove friction from the expansion journey
Build feedback loops to understand
what is working, where customers are getting stuck, and which motions should scale
Test, iterate, and operationalize new expansion motions as the business evolves
What We're Looking For
5+ years of B2B sales, customer growth, or related commercial experience, with
3+ years managing and developing sales teams and frontline leaders
Proven track record of
building and scaling teams
, ideally in a high-growth or evolving environment
Strong
operational discipline
—you naturally bring structure to ambiguous problems, establish clear metrics, and follow through on execution
Strong
commercial instincts
and an understanding of how to translate customer engagement into
revenue, adoption, and retention
Strong ability to build
processes, playbooks, and operating rhythms
from scratch
High agency
and a bias toward action
Excellent cross-functional communication
and ability to operate effectively across strategy and execution
Bonus Points For
Experience building an
expansion, cross-sell, account growth, or customer revenue
motion




Experience managing BDR and/or STS teams through frontline leaders
Experience with
events, field sales, customer training, or other high-touch commercial motions
Experience operating across both SMB and Enterprise
Familiarity with dental, healthcare, SaaS, or other recurring-revenue businesses
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit
Dandy Careers
for more!
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting
Privacy Requests
.

📌 Senior Manager, Customer Expansion (México)
🏢 D And Y Corporation
📍 México