we are looking for a customer support engineer to provide high-quality technical assistance and customer support for industrial products and connected solutions.

this position will serve as a key point of contact for customers, providing remote technical support, troubleshooting, and product guidance through phone, email, and web-based communication tools.

the adecuado candidate combines a technical background, strong troubleshooting skills, and excellent customer service abilities to understand customer needs, diagnose technical issues, and provide clear and effective solutions.

key responsibilities

- provide remote technical support to customers via phone, email, and web-based platforms.
- troubleshoot technical and product-related issues and guide customers through resolution steps.
- support customers with product operation, configuration, installation, and application-related questions .
- provide technical assistance related to electrical panels, vfds, industrial controls, and pump applications .
- clearly explain technical information and troubleshooting procedures to customers.
- identify customer needs and recommend appropriate technical solutions or next steps.
- document customer inquiries, technical issues, troubleshooting activities, and resolutions.
- escalate complex technical issues to product managers, engineering, or product development teams when necessary.




- follow up with customers to ensure technical issues are properly resolved.
- identify recurring product issues and communicate customer feedback to internal teams.
- collaborate with international and cross-functional teams.
- maintain a high level of customer satisfaction and technical service quality .
- support connected products, cloud-based solutions, and industrial applications.
- manage multiple customer inquiries and technical cases simultaneously.

requirements
- technical degree or bachelor's degree in electrical engineering, electromechanical engineering, mechatronics, automation, or a related field .
- advanced english level – written and spoken.
- previous experience in customer technical support, product support, technical service, or a related position .
- technical knowledge of electrical systems, electrical panels, vfds, industrial controls, or pump applications .
- strong technical troubleshooting and problem-solving skills .
- ability to understand and clearly explain technical information.
- excellent phone etiquette and customer service skills .
- strong verbal and written communication skills.
- ability to multitask and manage multiple customer cases.
- knowledge of microsoft office and web-based applications .

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📌 Customer support engineer (Chihuahua)
🏢 Grupo TECMA
📍 Chihuahua