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Responsibilities: Perform administration support for the various network monitoring systems and our automated services, to remediate issues within the applications/services;
Partner with support teams to ensure the proper monitoring of systems;
Perform vendor engagement activities to work in collaboration with vendor support to resolve application issues;
Lead in assigned projects and work efforts;
Own the ticket flow administration activities for assigning team resources to new ticket requests and to stay on top of the status of ticket work to prevent past due tickets;
Assist the team with opening and moving changes through the approval process;
Perform vulnerability remediations;
Create technical documentation of solutions;
Maintain Service Now Dashboards for ticket status reviews;
Manage and maintain OS level patching schedules;




Prepare applications and systems for OS level patching and perform the application and system functionality validations after patches have been applied;
Train team members, NOC resources, support team members and engineers on monitoring solutions and services. What you will need: Networking concepts and monitoring knowledge;
Experience supporting monitoring systems;
Strong knowledge of monitoring solutions for network, compute, and application monitoring;
Broad knowledge of networking and computing technologies and platforms;
Solid grasp of ITSM concepts, framework, and information technology operations;
Broad knowledge of new technologies and industry trends. Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology
Industries:
IT Services and IT Consulting
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📌 Systems Programmer Ii (Ciudad de México)
🏢 Fis
📍 Ciudad de México