About the Role Our client, a prominent player in the integral logistics and air cargo industry, is seeking an experienced Air Cargo Operations Manager for their key facility in Tlalnepantla, State of Mexico . This leadership role is responsible for overseeing all aspects of air cargo operations, ensuring the efficient, safe, and timely handling of freight. The ideal candidate will have a deep understanding of cargo logistics, import/export regulations, warehouse management, and strong leadership capabilities. You will manage a team of operational staff, optimize workflows, and collaborate with airlines, customs brokers, and clients to meet operational targets. This is a challenging and rewarding opportunity to drive efficiency and excellence in a critical sector of the aviation industry. The role requires a hybrid presence, balancing strategic planning and team management at the Tlalnepantla site with remote coordination and reporting functions. Your expertise will be instrumental in maintaining our client's reputation for reliability and superior service in the competitive air cargo market.
Key Responsibilities Oversee day-to-day air cargo operations, including receiving, storing, handling, and dispatching of freight.
Manage and lead a team of cargo handlers, supervisors, and administrative staff, fostering a culture of performance and safety.
Ensure compliance with all relevant aviation security regulations, customs requirements, and dangerous goods handling procedures.
Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.
Monitor key performance indicators (KPIs) and implement corrective actions to achieve operational goals.
Collaborate closely with airlines, freight forwarders, customs authorities,



and other stakeholders to ensure seamless cargo flow.
Manage warehouse inventory, space utilization, and equipment maintenance.
Implement and enforce safety protocols and ensure a safe working environment for all staff.
Handle customer inquiries and resolve operational issues promptly and effectively.
Prepare operational reports and forecasts for senior management.
Requirements Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Master's degree is a plus.
Minimum of 7 years of progressive experience in air cargo operations, with at least 3 years in a management or supervisory role.
Proven knowledge of air freight processes, import/export documentation, customs procedures, and international trade regulations.
Strong understanding of warehouse management systems (WMS) and logistics software.
Excellent leadership, team management, and communication skills.
Ability to analyze data, identify trends, and implement effective operational improvements.
Proficiency in English and Spanish, both written and spoken.
Experience with dangerous goods handling and aviation security protocols is essential.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Must pass a background check and provide references.
Benefits Competitive salary package with performance-based bonuses.
Comprehensive health, life, and disability insurance.
Retirement savings plan.
Paid time off and holidays.
Opportunities for professional growth and international assignments.
Hybrid work flexibility supporting work-life balance in Tlalnepantla, State of Mexico .
Access to advanced logistics technology and training.
Relocation assistance may be considered for highly qualified candidates.
Employee discount programs.

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📌 Gerente de Operaciones de Carga Aérea (Tlalnepantla de Baz)
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