Description

: Provide day-to-day technology support to guests and employees across the property.
Respond to, document, troubleshoot, and follow up on incidents, requests, and glitches through ServiceNow, ensuring proper and timely resolution.
Escalate unresolved or critical technology issues to the TID Supervisor as required.
Assist in ensuring critical systems, including Opera, Simphony, HSIA, PBX, IPTV, and computer systems, remain operational and available.
Provide support for desktop operating systems, applications, printers, mobile devices, and other technology equipment.
Assist with Systems Administration, including user accounts, access, configuration, and troubleshooting.
Assist with Server Infrastructure, Active Directory, wired and wireless networks, backups, and Cybersecurity-related activities.
Provide direct guest technology support, including HSIA, guest rooms, function rooms, meetings, and events.
Assist with Microsoft 365 applications, Teams, General VPN, and other communication and collaboration tools.
Support back-office, Sales & Catering,



Human Resources, and other property systems and applications.
Assist in service outage diagnosis, troubleshooting, escalation, and restoration of service.
Maintain accurate documentation of incidents, equipment, configurations, and assigned technology assets.
Assist with technology preventive maintenance activities and equipment inspections.
Maintain and promote Four Seasons TID Core Standards, policies, procedures, Cybersecurity requirements, and technology best practices.
Participate in property-level and corporate-initiated technology implementations and projects as required.
Assist with third-party vendor activities and on-property technical visits when required.
Perform assigned tasks and operational priorities as coordinated by the TID Supervisor.
Perform any additional duties as assigned by the TID Supervisor, Assistant Director of TID, and/or Director of Technology Innovation & Data.

📌 TID Specialist (Barra de Navidad)
🏢 Four Seasons Hotels And Resorts
📍 Barra de Navidad